Sales Support Coordinator I

About the role

The Sales Support Coordinator plays a critical role in ensuring the seamless flow of operations across purchasing, inventory management, and product procurement. This individual is responsible for tracking purchase orders, maintaining accurate inventory balances across multiple warehouses, and supporting procurement activities to meet business demands. In this highly collaborative role, the coordinator partners closely with replenishment buyers, category managers, distribution center teams, and sales stakeholders to drive alignment and operational efficiency.

Additionally, this role manages new item setups, ensures data integrity across systems, and supports cross-functional initiatives that enhance processes and support business growth. The ideal candidate thrives in a fast-paced environment and takes pride in delivering precise, high-quality work that directly impacts overall performance.

Responsibilities

• Work closely with inventory teams to communicate on stock levels, backorders, and product availability.
• Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery.
• Monitor and address customer issues and discrepancies; submit forms to accounting for processing.
• Improve customer service experience by gathering feedback and implementing established processes.
• Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues.
• Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
• Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision making.
• Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability.
• Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
• Serve as a liaison between customers and the warehouse, addressing operational issues, order discrepancies, and logistical concerns.
• Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• Previous experience in customer service, sales support, or logistics coordination is advantageous.
• Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively.
• Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite).
• Experience with order management or warehouse systems is a plus.

Pay

The hourly rate for this position is $18.00 to $23.00.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Work/life resources.
• Retirement savings plans, including 401(k).
• Paid days off, including parental leave and disability coverage.

Benefits vary by location and are subject to legal requirements, employee eligibility, and where the employee lives and/or works.