Sales Support Coordinator

Position Summary

The Sales Support Coordinator provides essential administrative and analytical support to the sales organization, ensuring accurate tracking of sales activities, revenue, commissions, and customer billing. This role is responsible for maintaining data integrity, generating customized reports, and championing the use of sales technology across the team.

Key Responsibilities

• Maintains accurate sales and revenue data in CRM and reporting systems, ensuring consistency across platforms.
• Monitors data quality and integrity, resolving discrepancies and identifying opportunities for process improvements.
• Inputs and validates commission data, generating monthly reports and collaborating with finance and sales teams to ensure accuracy.
• Collaborates with finance and customer service to coordinate customer billing updates, ensuring alignment with contract terms and service delivery.
• Develops and delivers customized client reports, including volume and diversion metrics tailored to customer needs.
• Supports ad hoc reporting requests, providing performance insights and analytics to the sales team.
• Participates in sales meetings, contributing to continuous improvement initiatives and team collaboration.
• Champions sales technology tools such as Microsoft Dynamics 365, promoting best practices and system utilization.
• Trains sales team members on CRM usage, reporting standards, and data entry protocols to enhance operational efficiency.
• Collaborates cross-functionally with sales, finance, operations, and customer service to support strategic initiatives and drive alignment.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services.

Education, Experience & Qualifications

• At least two years of experience in sales support, administrative coordination, or data management.
• A strong educational foundation.
• Proficiency in Microsoft Office Suite—particularly Excel—and CRM systems such as Microsoft Dynamics 365.
• Familiarity with customer billing systems and processes, and a background in sales operations or business analytics is highly desirable.
• Excellent written and verbal communication skills, strong organizational and time management abilities, and a keen attention to detail.
• Capable of managing multiple priorities and meeting deadlines in a fast-paced environment.
• Demonstrated experience in effectively communicating with stakeholders at various levels and delivering client-focused solutions.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways