Sales Support Assistant - KTVH

About the role

The E.W. Scripps NBC affiliate KTVH in Helena, MT is seeking a detail-oriented Sales Support Specialist.

Responsibilities

• Contacts clients as needed regarding ad materials, pricing, billing, or special upselling opportunities.
• May input ads into the ad order system.
• Affords to compose and maintain ad copy, assist in collecting account base, and ensure high customer service.
• Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
• Calculates and communicates rate packages to clients and prospects.
• Affords to assist Sales Manager on all special project details including but not limited to production schedule, rate authorization, and communication.
• Facilitates and processes sales presentations.
• Generates sales reports.
• Identifies and corrects any billing errors or issues prior to the end of the month.
• Correctly inputs client billing adjustments within the same month as the dispute is identified.
• Attends sales training and planning meetings.
• Researches problems that develop with accounts and troubleshoots the issue developing a satisfactory conclusion for the property and the customer needs.
• Handles the daily general clerical functions such as filing, answering phones, creating correspondence, and calculating rates to quote to customers when they call.
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
• Provides exemplary customer assistance.
• Adheres to company policy and assigned standards of performance.
• Other duties as assigned.

Requirements

• A high school diploma or equivalent required.
• Generally, 2+ years of experience in administrative or sales support or a related field preferred.

Qualifications

• Strong customer service skills.
• The ability to read, analyze, and interpret sales demographics information and creative layouts.
• Must have the ability to generate reports, business correspondence, and presentations.
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues, and customers.
• Must have the ability to calculate figures related to the advertising rate packages.
• Proficient use of Microsoft Office (Excel, Word, Outlook).
• Must have the ability to learn new software programs such as ad order entry and customer relations management software.
• Must have good organizational skills and the ability to meet deadlines.
• Communicate and work as a team player both internally and externally.