Sales Supervisor - Ross Park Mall

About the role

Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create exceptional experiences for our customers. Across all of our retail locations in the U.S. and Canada, Sales Supervisors contribute to the success of our business through face-to-face customer interactions. In this role, you will share Warby Parker's story and mission on the sales floor, participate in process ideation and improvement, and engage in special projects.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
• Lead by example as an upbeat, flexible team player
• Oversee selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Requirements

• Professional retail experience at a customer-focused company, plus 6+ months in a management position
• Exceptional interpersonal and communication skills to deliver top-notch customer service
• Ability to remain cool under pressure and adapt quickly
• Entrepreneurial spirit and a go-getter attitude
• Curious, eager to learn, and proactive in problem-solving
• Team player passionate about helping customers and teammates
• Positive, fun energy in the workplace, even during long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Benefits

For full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Additional benefits available upon request

For part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• Additional benefits available upon request

Pay

Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is determined by the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, starting by reimagining everything a company and industry can be. We want to demonstrate that a business can scale while doing good in the world without charging a premium for it.

Since launching in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves money in your pocket—from designer-quality glasses and contacts to eye exams and vision tests. You can meet us online, at our stores, or even in your home.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program.