Store Sales Associate

About the role

The Sales Associate delivers excellent customer service and maintains knowledge of merchandise to achieve customer satisfaction. This role requires a proactive individual who remains highly engaged with customers, demonstrates integrity, and possesses effective communication skills within a dynamic retail setting. The Sales Associate contributes to a positive work culture, drives employee involvement, and supports change management efforts within the retail organization.

Key Responsibilities

• Process freight and assist with price changes/markdowns
• Balance register according to company policy
• Bag merchandise efficiently when completing customer transactions
• Handle all cash, checks, and credit cards correctly and per company policy
• Obtain management approval when needed for returns, voids, and checks
• Perform maintenance and housekeeping duties as assigned
• Provide proper customer service including greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, thanking customers for shopping, and inviting them to return
• Follow all safety procedures
• Maintain a professional, neat appearance including wearing a name tag
• Assist management in merchandising the sales floor according to stock level
• Explain exchange and refund policies to customers after transactions
• Assist Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty, and following all current operational policies
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Ability to work a flexible schedule including nights and weekends
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages

Physical Requirements

Sales Associates must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation:

• Squat/Kneel/Stoop — Frequent to continuous
• Stand/Bend/Walk — Frequent to continuous
• Twist — Occasional to frequent
• Reach above shoulder — Occasional to frequent
• Lift/Carry — Occasional to frequent
• Push/Pull — Occasional to frequent
• Use of hands (manual dexterity, grasping) — Frequent to continuous

This response is AI-generated, for reference only.