Sales Supervisor, Full Time-King Street, Charleston, SC

About the role

The Sales Supervisor plays a pivotal role in achieving individual store goals at Reformation. This position requires a strong commitment to customer service, innovation, and sustainability.

Responsibilities

• Meet and exceed sales goals
• Lead the sales floor to deliver an excellent customer experience
• Contribute to a technology-led in-store experience that surprises and delights customers
• Maintain extraordinary customer experience feedback scores on service evaluations through NPS
• Act as a brand ambassador, embodying brand values, engaging customers, and being knowledgeable about the brand
• Uphold consistent inventory accuracy and controls in the store through regular cycle counts and overseeing inbound and outbound inventory
• Track metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, using this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations, and informally train alongside leadership
• Maintain seamless store operational procedures, manage weekly workflows, and provide real-time and weekly feedback on sales, product, and allocation to in-store leadership
• Uphold and lead by example with all policies and procedures
• Onboard new hires while providing in-the-moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside the team in the store

Requirements

• Minimum of 3 years Retail Experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• A positive attitude and feel there is no task too small or too large

Qualifications

• Passion for sustainability and a commitment to making fashion more eco-friendly
• Understanding of Reformation's mission and values
• Ability to work independently and as part of a team
• Knowledge of retail operations and customer service principles

Skills

• Customer service and relationship management
• Inventory management and control
• Technology integration and implementation
• Loss prevention and compliance
• Training and development

Benefits & Perks

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays, and volunteer time-off for eligible employees
• Mission-based company with a casual and entrepreneurial work environment
• 401K with company match
• Clothing discount

Pay

The wage for this full-time position is $22-$28 per hour. Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7-day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).

Schedule

Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).