Sales Supervisor - Chicago

Of Duties

• Customer Service: Demonstrate extraordinary service by leading by example on the sales floor
• Greet customers in a timely, professional, and engaging manner
• Provide the highest level of personalized client experience to our loyal and growing customer base
• Provide styling advice based on brand aesthetic and excellent firsthand product knowledge
• Be able to drive business through reacting to customers’ needs and wants
• Build and maintain client relationships
• Maintain a visually enticing store that is neat, clean, and organized
• Respond promptly to internal and external communication
• Able to multi-task in a fast-paced environment
• Able and understanding of receiving and processing merchandise/inventory management
• Process sales and returns through the POS systems with accuracy and efficiency
• Perform daily operations and closing procedures
• Protect store assets and inventory
• Proactive and take initiative
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines

Leadership

• Able to demonstrate shop ownership and lead when the store manager is not present
• Supports the store manager in all aspects of running the store
• Supports in building, managing and maintaining client book
• Operates business profitably and minimize potential for loss
• Ensures a positive work environment through recognition and motivation
• Resolves personnel concerns fairly and in a timely fashion
• Supports new initiatives
• Fairly delegates responsibilities to the sales staff

Qualifications / Skills

• Minimum 2 years’ experience managing a fashion retail environment
• Luxury retail preferred
• Technological competency; experience with NetSuite, Shopify and Gladly desired
• Computer literacy, data entry and data processing skills
• Energetic, confident and adaptable personality
• Strong leadership, critical thinking and problem-solving skills
• Excellent communication and organizational skills
• Detail-oriented
• Passionate about working for an inclusive, values driven brand
• Ability to foster an inclusive and respectful working environment

Total Rewards Package

• Paid vacation, sick time, and holidays
• A fun-filled, creative work environment
• Healthcare, Vision, Dental
• 401k with company match
• Competitive salary
• Generous discount