Sales Specialist - Service

Location: 1320 W Pasadena Freeway Frontage, Pasadena, TX 77506‑1022. Reports to the Sherwin‑Williams Branch, TX Houston Commercial 704381.

About the role

The Sales Specialist Services role provides customer service and sales support for the Marine and Transportation business. It coordinates customer orders, tracks deliveries, supports pricing and invoicing activities, and serves as a liaison between customers, sales teams, stores, and supply‑chain partners. The position ensures accurate order fulfillment, resolves service‑related issues, manages inventory inquiries, and maintains a high level of customer satisfaction through timely communication and operational support.

Responsibilities

• Support the MSC Customer Service Manager with order coordination, customer communication, delivery documentation, invoice support, and issue resolution related to the MSC global supply contract (N3220524R4094).
• Receive, accept, and provide updates on Purchase Orders received through customer‑specific ordering platforms, including logging into customers’ procurement systems when required.
• Send orders to the servicing store or to the AOM inside the customer service team for execution, ensuring the order includes a request for material availability and delivery date confirmation.
• Follow up by the end of the day to confirm that orders will be delivered in full and on time.
• Prepare price quotes and track order status.
• Control product flow with stores and warehouse (J29 Inventory Management) and create job accounts.
• Contact stores to verify available inventory and shelf life, communicating findings to sales representatives as necessary.
• When a servicing store cannot fulfill an order completely or meet the delivery timeline, conduct a nationwide search for the required materials and coordinate communication among the rep, customer, and store.
• Maintain customer service quality, order accuracy, and efficiency throughout the order lifecycle.

Skills

• Strong attention to detail and problem‑solving abilities.
• Ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills with a customer‑focused mindset.
• Familiarity with database management, data governance, and record‑keeping best practices.
• Proven ability to build partnerships and influence cross‑functional teams.

Qualifications

Minimum Requirements

• At least 18 years of age.
• Legally authorized to work in the United States without sponsorship now or in the future.
• Willingness to travel as required.
• High school diploma or GED.
• 1 year of experience in customer service, sales support, order management, logistics coordination, or contract administration.
• 1 year of experience using Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook).

Preferred Qualifications

• Bachelor’s degree or higher.
• 1 year of intermediate understanding of the P&M portfolio and industry experience.
• Software experience with MicroStrategy, Microsoft Access, Salesforce, or My Paint Connection.
• 3 years of hands‑on experience with Salesforce CRM, Tableau, or similar BI tools.
• 3 years of experience using Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook).