Sales Service Specialist

About the role

Join our world class customer service sales group! Under the direction of the Sales Service Manager, Customer Service Representatives or also referred to as Sales Service Specialists (SSS) are responsible for day-to-day order fulfillment process from receipt of order to invoice, coordinating, processing and reconciling product returns and providing tracking information for orders in transit when requested.

Responsibilities

• Process system generated and manual orders in SAP.
• Validate all data within the order for accurate pricing and/or promotions, inventory availability and population of correct master data.
• Monitor orders from receipt to invoice for all assigned customer accounts and communicate any issues to customers, brokers, or Sunsweet Sales Directors as necessary.
• Respond to all inquiries and requests in a timely manner.
• Monitor reports daily to ensure orders have been completed, released for on‑time delivery and invoiced accurately; identify and report issues with order fulfillment to the Sales Service Manager for solution implementation.
• Provide administrative support to the Sunsweet Sales team: create data spreadsheets, pull historical data from SAP on sales or products purchased by customers and order details.
• Provide information on production schedules, inventory levels by location and customer.
• Follow established processes to identify problems arising from order processing relating to delivery dates, pricing, promotion requests and inventory shortages; implement solutions upon direction of the SS Manager.
• Receive cross‑training on all accounts and provide training on own assignments to keep the department updated.
• Develop and maintain data profiles for every customer, detailing customer information, specific requirements, contact information and products purchased by SKU.
• Set up and maintain audit files for all manual customer orders received; maintain desk organization standards.
• Provide backup coverage within the department for all domestic regions as needed during team member absences.

Requirements

• Experience processing orders in a service capacity environment involving successful interface with commercial based customers.
• Intermediate skill level in using a personal computer, Word, Excel, and e‑mail system; SAP experience preferred.
• Data entry with a high level of accuracy.
• Working knowledge of inventory, production and supply chain processes.
• Preference for experience with manufacturing, logistics and/or processing facility, food or agricultural industry.
• Ability to communicate effectively via verbal, written and electronic means.
• Ability to meet deadlines and successfully prioritize.
• Ability to maintain and respect confidentiality of privileged information.
• Strong attention to detail.
• Bilingual preferred.
• Ability to multi‑task and strong time management skills.
• Must pass post‑offer, pre‑employment testing, including background check & drug screen.
• Experience working with spreadsheets.
• Tolerate extended periods of sitting at desk.
• Ability to work in an ambient noise level louder than a traditional office setting.

Pay

Target Starting Hourly Rate: $23.00‑$24.00 DOE