Sales Specialist OES

General Responsibilities

• Sells the company’s products, services and/or solutions
• Informs customers of company promotions and upgrades
• Qualifies leads, identifies decision makers, determines customer needs
• Explains product/service alternatives
• Recommends the most suitable products/services
• Identifies features and benefits, overcomes customer objections, and closes sales
• May respond to inquiries and resolve problems
• Prepares required sales documentation

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Additional Responsibilities

• Develops and executes OEM service parts growth plans in collaboration with OEM account managers, aligned with customer lifecycle strategies and Commercial Equipment business objectives
• Serves as the primary sales contact for OEM service parts (OES) opportunities, supporting parts sold through OEM dealer networks and aftermarket channels
• PARTNERS WITH OEM CUSTOMERS TO IDENTIFY INSTALLED BASE OPPORTUNITIES, PART NUMBER CONVERSIONS, AND REPLACEMENT DEMAND DRIVERS TO GROW LONG-TERM SERVICE REVENUE
• SUPPORTS COMMERCIAL EQUIPMENT OEM CUSTOMERS WITH PRICING STRATEGY, PART AVAILABILITY, LIFECYCLE PLANNING, AND PROGRAM ALIGNMENT FOR SERVICE PARTS
• COORDINATES INTERNALLY ACROSS PRICING, SUPPLY CHAIN, OPERATIONS, AND PRODUCT MANAGEMENT TO ENSURE SERVICE PARTS READINESS, DEMAND RESPONSIVENESS, AND MARGIN TARGETS
• ENSURES ACCURATE OEM SERVICE PART SETUP INCLUDING PART NUMBERING, DOCUMENTATION, LIFECYCLE STATUS, AND COMPATIBILITY WITH OEM SERVICE CATALOGS AND SYSTEMS
• TRACKS SERVICE PARTS PERFORMANCE, PIPELINE, AND FORECASTS TO IDENTIFY GROWTH OPPORTUNITIES AND RISKS ACROSS OEM PLATFORMS AND REGIONS
• SUPPORTS RESOLUTION OF SERVICE-SPECIFIC COMMERCIAL ISSUES SUCH AS LEAD TIMES, FIELD ESCALATIONS, AND END-OF-LIFE TRANSITIONS TO MAINTAIN OEM CUSTOMER SATISFACTION AND CONTINUITY OF SUPPLY

Pay

Base Salary Range: $61,040-$111,210