Sales Specialist (Luxury Retail)

About the role

We are seeking a Sales Specialist to join our boutique at Stanford Shopping Center in Palo Alto, California.

Responsibilities

• Develop and deepen relationships with Frette's Diamond Club members, cultivating long-term loyalty and lifetime client value.
• Build your own book of business through proactive clienteling, referrals, networking, and relationship-building.
• Identify and develop new opportunities within the luxury trade community, including interior designers, architects, luxury real estate professionals, yacht brokers, hospitality partners, and other referral sources.
• Achieve and exceed sales goals by combining entrepreneurial business development with exceptional client experiences.
• Cultivate new and existing clients through personalized outreach, appointments, follow-up, and relationship management.
• Deliver a personalized and memorable client experience that reflects the standards and values of the Frette brand.
• Create bespoke proposals and identify opportunities to expand Frette's presence in every stage of a client's lifestyle through white glove services, home consultations, and installations.
• Capture meaningful client insights and maintain accurate client profiles to support long-term relationship development and repeat business.
• Represent the Frette brand within the local luxury market through networking, strategic partnerships, boutique events, and community engagement.
• Communicate professionally across all client touchpoints, including in-person interactions, email, telephone, WhatsApp, and messaging platforms.
• Process sales transactions accurately and efficiently, including purchases, special orders, remote sales, returns, exchanges, and payment processing.
• Maintain awareness of marketing initiatives, boutique events, and brand activations to maximize business opportunities.
• Serve as a passionate ambassador for the Frette brand, demonstrating professionalism, integrity, and a commitment to excellence in every client interaction.

Deliver service artistry

• Bring the story, craftsmanship, and heritage of Frette to life through engaging product knowledge and storytelling.
• Execute and elevate the Frette selling ceremony, adapting the experience to each client's lifestyle, preferences, and needs.
• Understand clients' homes, design preferences, and lifestyle aspirations, offering thoughtful recommendations and style guidance.
• Deliver exceptional hospitality through personalized touches and elevated service experiences.
• Leverage client feedback and insights to continuously enhance the client experience.
• Demonstrate a passion for luxury, design, and craftsmanship in every client interaction.

Earn a living

• Competitive hourly base pay of up to $24 per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Full-time employment with consistent scheduling

Benefits & wellbeing

• Medical, dental, and vision coverage
• Short-term disability insurance
• Company-paid life insurance and long-term disability insurance
• Employee Assistance Program (EAP)
• Wellness programs and resources
• Paid Time Off and paid holidays
• Leave of absence programs with salary continuation
• 401(k) plan with company match

Career development & learning opportunities

• Generous employee discount that allows team members to bring the Frette lifestyle into their own homes
• Key holder responsibilities and leadership development opportunities after 90 days of employment
• Training in luxury sales, clienteling, product expertise, and the Frette selling ceremony
• Opportunities to participate in boutique events, client experiences, and brand activations
• Exposure to luxury design, hospitality, real estate, and lifestyle industries
• Opportunities to build relationships with designers, architects, luxury real estate professionals, hospitality partners, and tastemakers within the luxury community
• Ongoing development through mentorship, coaching, and hands-on experience within a global luxury brand with over 160 years of heritage
• The opportunity to cultivate expertise, expand your professional network, and establish yourself as a trusted advisor within the luxury design and lifestyle community

Qualifications

• 3+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or a client-facing luxury service environment.
• Proven ability to build and cultivate long-term client relationships while achieving and exceeding sales goals.
• Passion for design, interiors, luxury lifestyle, and helping clients create exceptional living spaces.
• Natural talent for connecting with people from diverse backgrounds and delivering highly personalized experiences.
• Entrepreneurial spirit with the drive to build a personal book of business through networking, referrals, clienteling, and community engagement.
• Strong business development mindset with the ability to identify opportunities, cultivate partnerships, and grow client relationships.
• Existing relationships within the luxury retail, interior design, architecture, real estate, hospitality, yacht, or related luxury industries are highly desirable.
• Exceptional communication and interpersonal skills with a polished, professional, and confident presence.
• Curiosity and cultural fluency with an appreciation for design, craftsmanship, luxury travel, hospitality, and evolving lifestyle trends.
• Passion for service excellence and a commitment to creating memorable client experiences.
• Self-motivated and accountable with a strong sense of ownership and pride in delivering results.
• Ability to thrive in a fast-paced luxury environment while managing multiple priorities and maintaining exceptional attention to detail.
• Strong organizational, follow-up, and problem-solving skills.
• Proficiency with POS systems, Microsoft Office, Google Workspace, and retail operating platforms.
• Team-oriented mindset with the ability to collaborate effectively while independently driving business results.
• Flexibility to work a retail schedule, including evenings, weekends, holidays, networking events, client appointments, installations, and off-site consultations as needed.