Sales Specialist (Luxury Retail)

Job Description

Join Frette at Bal Harbour Shops
Working at Frette is more than a job. It is an opportunity to become a tastemaker in your own right.
At Frette, you will cultivate your passion for design and luxury living, refine your cultural fluency and professional network, and build meaningful relationships that shape your own career journey and personal brand.
We are seeking a Sales Specialist to join our boutique at the iconic Bal Harbour Shops in Miami, Florida—one of the world's premier luxury shopping destinations.

Why Join Frette?

Working at Frette is an opportunity to build expertise, relationships, and a personal brand within the luxury industry.
The Five Frette Passions:
- Passion for Design & Style
- Passion for Connecting with People
- Passion for Business & Impact
- Passion for Service & Craft
- Passion for Making It Happen

What You'll Gain

• Represent one of the world's most respected luxury lifestyle brands.
  Work within the prestigious Bal Harbour Shops alongside leading global luxury retailers.
  Build your own book of business and establish yourself as a trusted advisor within the luxury design and lifestyle community.
  Build meaningful relationships with discerning local and international clientele.
  Expand your network among designers, architects, luxury real estate professionals, hospitality partners, and tastemakers.
  Develop expertise in luxury living, interior style, and elevated client experiences.
  Learn from experienced leaders and gain exposure to the worlds of luxury retail, hospitality, design, and client advisory.

Compensation, Benefits & Career Development

• Competitive hourly base pay of up to $24 per hour
  Monthly individual commission opportunities
  Guaranteed commission during your first three months
  Quarterly sales bonus opportunities
  Anniversary incentives and employee recognition programs
  Referral bonus program
  Full-time employment with consistent scheduling

Benefits & Wellbeing

• Medical, dental, and vision coverage
  Short-term and long-term disability insurance
  Company-paid life insurance
  Pet insurance
  Employee Assistance Program (EAP)
  Wellness programs and resources
  Paid Time Off and paid holidays
  Leave of absence programs with salary continuation
  401(k) plan with company match

Career Development & Learning Opportunities

• Generous employee discount that allows team members to bring the Frette lifestyle into their own homes
  The opportunity to become a key holder after successfully completing 90 days of employment
  Training in luxury sales, clienteling, product expertise, and the Frette selling ceremony
  Opportunities to participate in boutique events, client experiences, and brand activations
  Exposure to luxury design, hospitality, real estate, and lifestyle industries
  Opportunities to build relationships with designers, architects, luxury real estate professionals, hospitality partners, and tastemakers within the luxury community
  Ongoing development through mentorship, coaching, and hands-on experience within a global luxury brand with over 160 years of heritage
  The opportunity to cultivate expertise, expand your professional network, and establish yourself as a trusted advisor within the luxury design and lifestyle community

Qualifications

• DRIVE CLIENT RELATIONSHIPS, PARTNERSHIPS & SALES
  Develop and deepen relationships with Frette's Diamond Club members, cultivating long-term loyalty and lifetime client value.
  Build your own book of business through proactive clienteling, referrals, networking, and relationship-building.
  Identify and develop new opportunities within the luxury trade community, including interior designers, architects, luxury real estate professionals, yacht brokers, hospitality partners, and other referral sources.
  Achieve and exceed sales goals by combining entrepreneurial business development with exceptional client experiences.
  Cultivate new and existing clients through personalized outreach, appointments, follow-up, and relationship management.
  Deliver a personalized and memorable client experience that reflects the standards and values of the Frette brand.
  Create bespoke proposals and identify opportunities to expand Frette's presence in every stage of a client's lifestyle through white glove services, home consultations, and installations.
  Capture meaningful client insights and maintain accurate client profiles to support long-term relationship development and repeat business.
  Represent the Frette brand within the local luxury market through networking, strategic partnerships, boutique events, and community engagement.
  Communicate professionally across all client touchpoints, including in-person interactions, email, telephone, WhatsApp, and messaging platforms.
  Process sales transactions accurately and efficiently, including purchases, special orders, remote sales, returns, exchanges, and payment processing.
  Maintain awareness of marketing initiatives, boutique events, and brand activations to maximize business opportunities.
  Serve as a passionate ambassador for the Frette brand, demonstrating professionalism, integrity, and a commitment to excellence in every client interaction.

• DELIVER SERVICE ARTISTRY
  Bring the story, craftsmanship, and heritage of Frette to life through engaging product knowledge and storytelling.
  Execute and elevate the Frette selling ceremony, adapting the experience to each client's lifestyle, preferences, and needs.
  Understand clients' homes, design preferences, and lifestyle aspirations, offering thoughtful recommendations and style guidance.
  Deliver exceptional hospitality through personalized touches and elevated service experiences.
  Leverage client feedback and insights to continuously enhance the client experience.
  Demonstrate a passion for luxury, design, and craftsmanship in every client interaction.

• ENSURE OPERATIONAL EXCELLENCE
  Support daily boutique operations, including opening and closing procedures, cash handling, reporting, charge sends, returns, exchanges, quote preparation, and issue resolution.
  Assist with receiving and processing merchandise shipments while maintaining an organized stockroom and back-of-house environment.
  Uphold visual merchandising standards through floor presentations, bed changes, visual rotations, and daily boutique maintenance.
  Support inventory management activities, including physical inventories and cycle counts as needed.
  Partner with cross-functional teams and corporate business partners to ensure operational excellence.
  Contribute to a culture of teamwork, accountability, and continuous improvement.

Qualifications & Requirements

• The ideal candidate is passionate about luxury, design, and building meaningful relationships. They possess an entrepreneurial mindset, a natural ability to connect with people, and a desire to develop expertise within the world of luxury living.
  3+ years of experience in luxury retail, hospitality, interior design, luxury real estate, or a client-facing luxury service environment.
  Proven ability to build and cultivate long-term client relationships while achieving and exceeding sales goals.
  Passion for design, interiors, luxury lifestyle, and helping clients create exceptional living spaces.
  Natural talent for connecting with people from diverse backgrounds and delivering highly personalized experiences.
  Entrepreneurial spirit with the drive to build a personal book of business through networking, referrals, clienteling, and community engagement.
  Strong business development mindset with the ability to identify opportunities, cultivate partnerships, and grow client relationships.
  Existing relationships within the luxury retail, interior design, architecture, real estate, hospitality, yacht, or related luxury industries are highly desirable.
  Exceptional communication and interpersonal skills with a polished, professional, and confident presence.
  Curiosity and cultural fluency with an appreciation for design, craftsmanship, luxury travel, hospitality, and evolving lifestyle trends.
  Passion for service excellence and a commitment to creating memorable client experiences.
  Self-motivated and accountable with a strong sense of ownership and pride in delivering results.
  Ability to thrive in a fast-paced luxury environment while managing multiple priorities and maintaining exceptional attention to detail.
  Strong organizational, follow-up, and problem-solving skills.
  Proficiency with POS systems, Microsoft Office, Google Workspace, and retail operating platforms.
  Team-oriented mindset with the ability to collaborate effectively while independently driving business results.
  Flexibility to work a retail schedule, including evenings, weekends, holidays, networking events, client appointments, installations, and off-site consultations as needed.

Physical Requirements

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
  Ability to maneuver effectively around the boutique floor, stockroom, and off-site locations.
  Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.