Retail Sales Specialist

About the role

With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint.

In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice.

Responsibilities

• Aid customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
• Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
• Manage operational tasks like processing payments and managing inventory
• Aid in maintaining a clean and organized sales environment and with store opening and closing activities

Requirements

• Full-time or part-time
• Entry-level
• Paid on-the-job training
• Career progression opportunities - earn more as you grow

Qualifications

• Education: High School Diploma or equivalent
• Skills & Abilities: Proficiency in cash handling and accurate payment transactions, high comfort level with personal technology, basic math skills, ability to read, write, speak, and understand English, familiarity with goal- and incentive-based work environments, strong performance in a fast-paced team environment, effective communication with employees and customers in person, on the phone and in writing, highly effective interpersonal skills for building partnerships across the organization, self-motivated, competitive spirit with a desire to exceed sales goals, positive and professional demeanor, strong attention to detail and problem-solving skills
• Preferred Qualifications: Knowledge of the latest technology and devices, 1-5 years of sales/customer service experience, 1-3 years of telecommunications/wireless experience

Benefits

We’ll give you the tools and resources needed to unlock your potential and succeed, including branded uniform apparel to make you easily identifiable.

Your learning journey includes:

• Virtual classroom training and self-study activities
• Ongoing peer-to-peer and leadership mentoring and opportunities to practice skills in the retail store environment
• Sales and customer service coaching sessions
• On-going updates to ensure your knowledge of evolving Spectrum products and services

Your Earnings Elevated

• Earn more, faster. Our total compensation package creates opportunities for significant earnings, cash incentives during your ramp-up period, and uncapped commissions.
• Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
• Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.

Pay

Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.

Base pay for this position generally is between $18.00 and $24.60. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

The actual commission earnings target starts at $9,360.

Schedule

This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Skills

• Proficiency in cash handling and accurate payment transactions
• High comfort level with personal technology, including mobile devices and video platforms
• Basic math skills
• Ability to read, write, speak, and understand English
• Familiarity with goal- and incentive-based work environments
• Strong performance in a fast-paced team environment
• Effective communication with employees and customers in person, on the phone and in writing
• Highly effective interpersonal skills for building partnerships across the organization
• Self-motivated, competitive spirit with a desire to exceed sales goals
• Positive and professional demeanor, strong attention to detail and problem-solving skills