Sales Specialist (Luxury Retail)

About the role

Join Frette at Bal Harbour Shops. Working at Frette is more than a job. It is an opportunity to become a tastemaker in your own right. At Frette, you will cultivate your passion for design and luxury living, refine your cultural fluency and professional network, and build meaningful relationships that shape your own career journey and personal brand.

Responsibilities

• Develop and deepen relationships with Frette's Diamond Club members, cultivating long-term loyalty and lifetime client value.
• Build your own book of business through proactive clienteling, referrals, networking, and relationship-building.
• Identify and develop new opportunities within the luxury trade community, including interior designers, architects, luxury real estate professionals, yacht brokers, hospitality partners, and other referral sources.
• Achieve and exceed sales goals by combining entrepreneurial business development with exceptional client experiences.
• Cultivate new and existing clients through personalized outreach, appointments, follow-up, and relationship management.
• Create bespoke proposals and identify opportunities to expand Frette's presence in every stage of a client's lifestyle through white glove services, home consultations, and installations.
• Capture meaningful client insights and maintain accurate client profiles to support long-term relationship development and repeat business.
• Represent the Frette brand within the local luxury market through networking, strategic partnerships, boutique events, and community engagement.
• Communicate professionally across all client touchpoints, including in-person interactions, email, telephone, WhatsApp, and messaging platforms.
• Process sales transactions accurately and efficiently, including purchases, special orders, remote sales, returns, exchanges, and payment processing.
• Maintain awareness of marketing initiatives, boutique events, and brand activations to maximize business opportunities.
• Serve as a passionate ambassador for the Frette brand, demonstrating professionalism, integrity, and a commitment to excellence in every client interaction.

Qualifications

• Passionate about luxury, design, and building meaningful relationships.
• Proven ability to build and cultivate long-term client relationships while achieving and exceeding sales goals.
• Natural talent for connecting with people from diverse backgrounds and delivering highly personalized experiences.
• Entrepreneurial spirit with the drive to build a personal book of business through networking, referrals, clienteling, and community engagement.
• Strong business development mindset with the ability to identify opportunities, cultivate partnerships, and grow client relationships.
• Existing relationships within the luxury retail, interior design, architecture, real estate, hospitality, yacht, or related luxury industries are highly desirable.
• Exceptional communication and interpersonal skills with a polished, professional, and confident presence.
• Curiosity and cultural fluency with an appreciation for design, craftsmanship, luxury travel, hospitality, and evolving lifestyle trends.
• Passion for service excellence and a commitment to creating memorable client experiences.
• Self-motivated and accountable with a strong sense of ownership and pride in delivering results.
• Ability to thrive in a fast-paced luxury environment while managing multiple priorities and maintaining exceptional attention to detail.
• Proficiency with POS systems, Microsoft Office, Google Workspace, and retail operating platforms.
• Team-oriented mindset with the ability to collaborate effectively while independently driving business results.
• Flexibility to work a retail schedule, including evenings, weekends, holidays, networking events, client appointments, installations, and off-site consultations as needed.