Sales Specialist (Luxury Retail)

About Frette

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.

Responsibilities

Client Acquisition and Retention

• Meet company and personal sales goals by upholding Frette’s selling ceremonies and fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to clients.
• Capture client data as per Frette’s CRM guidelines to complete authentic and personal client outreach, developing rapport and generating lasting relationships.
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
• Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing cash or credit payments, and counting money.
• Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill orders.
• Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
• Demonstrate pride, commitment, and passion for the brand and clients, treating clients and store team professionally, courteously, and respectfully.
• Maintain awareness of all marketing activations to maximize ROI.

Operations

• Efficiently execute daily performance needs, including key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, and resolving client concerns.
• Complete and relay all required reporting.
• Participate in processing new shipments and maintain a clean and organized receiving and back stock area.
• Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
• Participate in bi-annual inventory.
• Liaise and partner with IT on any helpdesk-related inquiries.
• Perform additional responsibilities as needed per business needs identified by the Store Manager and Corporate Business Partners.

Requirements

• Years of experience within a luxury retail environment, hospitality, or interior design highly preferred.
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills, as well as the ability to use good judgment when making decisions.
• Ability to build and maintain effective working relationships with team members, along with willingness to set and maintain high standards of performance.

Physical Requirements

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and OSHA-approved ladder safety.