Sales Specialist
About Petco
We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
About the role
As a Senior Sales Associate, you play a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. In this role, you go beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. You support store operations, assist leadership as needed, and help develop newer associates, all while delivering knowledgeable, compassionate service rooted in a passion for pets.
Responsibilities
- Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
- Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
- Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
- Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
- Lead by example by demonstrating strong selling behaviors and exceptional customer service.
- Mentor and support new and junior associates, reinforcing best practices and store standards.
- Foster a collaborative, inclusive team environment where partners support one another.
- Assist customers in selecting products and services that best meet their pets’ needs.
- Process sales, returns, and exchanges accurately and efficiently.
- Support merchandising and inventory activities, including restocking, recovery, and presentation.
- Assist with opening and closing procedures as assigned.
- Support store leadership with operational tasks and special projects.
- Help resolve customer concerns and escalate issues appropriately when needed.
- Deliver consistent, knowledgeable, and compassionate service.
- Educate customers on promotions, services, and loyalty programs.
- Support store sales goals through effective selling and service behaviors.
- Maintain store cleanliness, organization, and visual standards.
- Monitor inventory levels and assist with replenishment.
- Ensure compliance with company policies, procedures, and safety standards.
- Mentor and train new associates on policies, procedures, and service expectations.
- Act as a floor leader when needed, supporting workflow and customer experience.
- Assist management with escalated customer concerns and operational needs.
What Success Looks Like
- Customers feel welcomed, supported, and confident in their purchases.
- New associates are well-trained and supported