Sales Specialist

About the Role

Join Frette at our Flagship store on Madison Avenue! Working at Frette is more than a job. It is an opportunity to become a tastemaker in your own right. We are seeking a Sales Specialist to join our boutique in New York on Madison Avenue! This role is designed for individuals who aspire to become trusted advisors, style curators, and relationship builders within the world of luxury.

What You'll Do

• Work closely with discerning clients, established Diamond Club members, interior designers, architects, luxury real estate professionals, hospitality partners, and other influential members of the luxury community.
• Represent one of the world's most respected heritage brands.
• Build your own book of business and establish yourself as a trusted advisor within the luxury design and lifestyle community.
• Build meaningful relationships with discerning local and international clientele.
• Expand your network among designers, architects, luxury real estate professionals, hospitality partners, and tastemakers.
• Develop expertise in luxury living, interior style, and elevated client experiences.
• Learn from experienced leaders and gain exposure to the worlds of luxury retail, hospitality, design, and client advisory.

Compensation & Incentives

• Competitive hourly base pay of up to $25 per hour
• Monthly individual commission opportunities
• Guaranteed commission during your first three months
• Quarterly sales bonus opportunities
• Anniversary incentives and employee recognition programs
• Referral bonus program
• Full-time employment with consistent scheduling

Responsibilities

• Meet company and personal sales goals by upholding Frette’s selling ceremonies and fostering client relationships.
• Develop relationships outside of the store within the luxury trade community in New York City.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data as per Frette’s CRM guidelines to complete authentic and personal client outreach.
• Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
• Perform various sales and register transactions, including ringing purchases, processing payments, and counting money.
• Create quotes using Frette branded templates and coordinate bespoke or alterations as needed.
• Offer and execute Frette’s white glove services, including home consultations and installations.
• Maintain awareness of all marketing activations to maximize ROI.
• Execute daily operational tasks, including key holder duties, cash handling, returns, and inventory management.
• Participate in maintaining visual standards and bi-annual inventory.
• Liaise with IT on helpdesk-related inquiries.

Qualifications

• Experience within a luxury retail environment, hospitality, or interior design highly preferred.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Ability to travel within the NYC Metropolitan Area.
• Proficiency with retail operating systems, including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Positive attitude and team-oriented mindset with an entrepreneurial spirit.
• Excellent time management and problem-solving skills.
• Ability to lift and mobilize items up to 40 lbs. and perform physical tasks as required.

All your information will be kept confidential according to EEO guidelines. Frette is committed to providing equal employment opportunities and will make reasonable accommodations for qualified individuals with disabilities.