Sales Specialist

About the role

Petco is dedicated to helping pets live their best lives. We strive to make a positive impact by focusing on the needs of both pets and their owners. Our core values guide us in ensuring that every interaction with our customers is centered around providing the best possible care and support.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Foster a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Assist customers in selecting products and services that best meet their pets' needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Absorb and assist with opening and closing procedures as assigned.
• Help resolve customer concerns and escalate issues appropriately when needed.

Requirements

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills

• Customer service skills.
• Problem-solving abilities.
• Mathematical aptitude.
• Physical stamina and strength to handle merchandise, supplies, or animals weighing up to 50 pounds.

Benefits

At Petco, we offer a comprehensive benefits package including health and financial benefits, 401K, incentives, and paid time off. For more details, please refer to this link.

Pay

$15.00 per hour

Schedule

Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.