Sales Solution Engineer

What You'll Do

• Serve as the organization’s foremost technical authority on healthcare IT, bringing deep fluency in regulatory requirements, clinical workflows, and emerging technologies.
• Proactively monitor trends in healthcare IT and share intelligence with internal teams to inform product strategy and competitive positioning.
• Stay on top of competitive landscape and changing market dynamics.
• Partner with the Sales team to qualify and advance opportunities across the healthcare sector.
• Provide technical insights, lead product demonstrations, and respond to prospect inquiries related to implementation, integration, security, and scalability.
• Help the team close complex deals by translating technical capability into business value.
• Work directly with prospects and customers to uncover requirements and pain points.
• Translate those needs into tailored technical solutions, customizations, and integration designs.
• Collaborate with Product and Engineering to communicate customer requirements back into the roadmap and advocate for healthcare-specific product enhancements.
• Design and deliver compelling, iterative product demonstrations that illustrate how Pager’s solutions close care gaps, accelerate speed to care, drive member engagement, and improve operational efficiency.
• Tailor each presentation to the specific audience and use case.
• Build and sustain trusted relationships with senior stakeholders at healthcare organizations and payers — including IT decision-makers, clinicians, and administrators.
• Able to act as a strategic advisor who understands their goals, constraints, and desired outcomes, and who consistently delivers credible, actionable technical guidance.
• Lead the technical components of RFP and RFI responses.
• Develop solution architectures, contribute to proposal narratives, and ensure that Pager Health’s technical differentiation is clearly and compellingly articulated.
• Maintain current knowledge of healthcare compliance standards (HIPAA, HITECH, and related regulations) and emerging trends in healthcare IT.
• Proactively share updates and implications with the sales team and internal stakeholders to ensure Pager’s positioning remains current and credible.
• Cross-Functional Collaboration
• Coordinate with Marketing, Product Management, and Customer Success to ensure consistent messaging and a seamless customer experience.
• Surface customer feedback and market insights to help shape product strategy, roadmap prioritization, and go-to-market positioning.

Qualifications

• Education: Bachelor’s degree in Business, Healthcare Administration, Health Informatics, Health Information Management, or a related technical field required. Master’s or advanced degree strongly preferred.
• Industry Knowledge: Deep understanding of the healthcare industry, including healthcare IT systems, EHR platforms, Health Information Exchange (HIE), health informatics, and regulatory frameworks (HIPAA, HITECH, interoperability standards).
• Technical Proficiency: Hands-on experience with healthcare-related technologies and platforms, including EHR systems, HIE infrastructure, and telemedicine / virtual care solutions.
• Solutions Engineering Experience: Extensive background in sales engineering or solutions engineering within the healthcare sector, with a demonstrated ability to lead technical sales cycles from discovery through close.
• Customer Engagement: Strong skills in customer discovery, relationship management, and trusted-advisor positioning. Able to build confidence with both technical and non-technical stakeholders across clinical, IT, and executive audiences.
• Regulatory Compliance: Working knowledge of HIPAA, HITECH, and other healthcare data privacy and compliance standards. Comfortable advising customers on compliance considerations in the context of implementation and integration.
• Problem-Solving: Strong analytical and solution design skills. Able to assess complex, ambiguous customer requirements and design practical, scalable technical solutions.
• Communication: Exceptional ability to translate complex technical concepts into clear, compelling narratives for non-technical audiences — in presentations, proposals, and executive conversations.
• Cross-Functional Collaboration: Proven track record of working across Product, Engineering, Sales, Marketing, and Customer Success to align technical solutions with commercial goals and customer outcomes.
• Business Acumen: Solid understanding of healthcare business models, payer economics, revenue cycle dynamics, and the organizational factors that drive purchasing decisions.