Sales & Service Supervisor

Full-time position based in Charlotte, NC (28278).

About the role

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. The Sales and Service Supervisor (Assistant Community Manager) assists the Community Manager in maintaining and executing an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and coaching and training leasing consultants to achieve community goals. This role utilizes leadership skills to create a better place to live and a top place to work.

Responsibilities

• Assist in determining community sales goals and motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads by presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner to ensure high customer loyalty and satisfaction.
• Assist in the development, implementation, and monitoring of programs to maximize revenue, control expenses, and improve customer experience.
• Support residents during the move-in process, lease renewals, move-out process, and resident transfers.
• Call or visit competitive market communities to update market surveys and stay informed of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable AvalonBay policies and procedures to ensure compliance with federal, state, and local laws and regulations, particularly those related to fair housing.

Requirements

• 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment.
• 1 or more years of supervisory or training experience.
• High school diploma or equivalency (GED) is required; Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

Benefits

• Comprehensive benefits including health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on AvalonBay apartment homes.
• Associate recognition programs, including destination awards and 'AvalonBay’s Very Best' recognition.

Pay

Total base pay range: $45,500.00 - $64,500.00.

Schedule

40 hours per week.