Service Supervisor

About the role

Cintas is seeking a Service Supervisor to work directly with our customer-facing service team both on route and in-house. This is a middle-management position with direct supervisory and leadership accountability.

Responsibilities

• Supervise the service team who provides customer service, sales, and the pick-up and delivery of products to our customers.
• Hire, train, develop, and evaluate the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner.
• Drive a company-owned vehicle to and from customer sites and assist the service team with lifting, carrying, and walking in and out of customer accounts.
• Oversee several key service department areas including:
  • Maintaining excellent customer relationships.
  • Handling renewals of customer contracts.
  • Increasing internal sales.
  • Maintaining an efficient route structure and driver compliance.

Requirements

• High School Diploma/GED; Bachelor's degree preferred.
• Must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. Prior to the first day of employment, qualified candidates must:
  • Have an active driver's license.
  • Be at least 21 years of age.
  • Obtain a DOT medical certification.
  • Provide documentation regarding previous employment.

Preferred Qualifications

• Experience working in a sales-related role.
• Customer service experience, preferably in an industrial or service industry.
• Training or instructor experience.

Benefits

• Comprehensive and competitive medical, dental, and vision benefits with premiums below the national average.
• Four different medical plan options; one plan offered at zero cost.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company-paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

Schedule

Full Time, 1st Shift.