Sales & Service Representative

About the role

Respond directly to customer requests and support the Account Manager team regarding applications, product selection, and installation of industrial rubber products. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results.

Responsibilities

• Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
• Professional point of contact for customer quotes and product sourcing
• Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
• Timely and accurate reporting

Requirements

• Ability to read / understand technical drawings
• Listening, negotiating, and effective questioning skills
• Industrial rubber products application knowledge (conveyor belting, fabrication, splicing), preferred

Qualifications

Intermediate Level experience required.

Skills

Industrial rubber products application knowledge is preferred.

Pay

The pay range for this position is $17.00 - $22.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Spokane Valley, WA. This is a Contract to Hire position.