Sales & Service Lead - The Summit Birmingham

Overview

The Sales & Service Lead is integral to elevating the guest experience at ALO. They ensure delivery of targets for engagement, guest education, and interaction, create a service-lead environment, and set ALO apart from other retailers.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members to address gaps through feedback and coaching
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlighting growth opportunities
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, vendor relationships, technology, and facilities
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Dynamically lead the retail floor to assess and fulfill business, team, and guest needs
• Lead by example and inspire staff in daily operations and guest experience
• Directly oversee Sales & Service Associates and Cashiers; recruit and develop talent
• Evaluate operations associates using company performance tools and provide feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Community & Studio, Operations, and Visual Leads to ensure cross-functional training and execute company-level operations-focused directives

Qualifications

• 2+ years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision-making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles

Job Level

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. Full-time employees are expected to have open availability and work variable shifts including peak days and weekends. All employees are expected to work during the company's Blackout period, from the week of American Thanksgiving through the end of the holiday season.

Benefits

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)