Sales Service Delivery Manager

About the Role

As a Sales Service Delivery Manager working onsite in Tempe, AZ, you’ll help lead a sales-focused customer experience team that brings humanity to business. You’ll guide, support, and motivate a team of sales associates, helping them reach performance goals, resolve customer escalations, and deliver quality experiences on every interaction. You’ll play an important role in creating a positive, performance-driven environment where your team feels supported, recognized, and ready to succeed. You’ll report to the Director.

Responsibilities

• Act as a leader by building trust, removing barriers, and helping the team accomplish goals while supporting associate growth and career mobility.
• Lead with purpose by helping your team understand the “why” behind the work: creating meaningful customer connections, achieving sales and service goals, and supporting a client partnership that depends on consistent, high-quality performance.
• Improve key success metrics connected to team, client, and business goals, including:
  • Revenue targets
  • Customer satisfaction scores
  • Service level goals
  • Quality goals
• Coach associates through regular feedback, development conversations, and performance support that help them achieve company and client goals.
• Address employee questions and performance needs while coordinating training on new or revised services, products, processes, and project updates.
• Use time management and organizational skills to manage multiple priorities, track progress, monitor attendance, and keep the team focused on daily execution.

Requirements

• Minimum 1 year of call center, equivalent work, or sales management experience.
• Experience leading, coaching, or supporting teams in a performance-driven environment.
• Ability to motivate others, build trust, and create a positive team culture.
• Customer-focused mindset with a passion for delivering exceptional experiences.
• Strong communication, organization, and problem-solving skills.
• Ability to understand, interpret, and use data to guide performance conversations and reporting.
• Comfort helping associates use the tools, systems, and resources they need to complete day-to-day tasks.

Benefits

• Paid time off (PTO), wellness, and healthcare benefits.
• Competitive compensation package, performance bonus opportunities, and benefits including tuition reimbursement.
• Support for your career and professional development.
• An inclusive culture and community-minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by company values.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Pay

The anticipated salary range for this position is $70,000–$75,000. Actual compensation offers may vary based on geographic location, work experience, education, and skill level.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Onsite Primary Location: US-AZ-Tempe