Sales Service Coordinator

About the role

The Service Sales Coordinator serves as the primary point of contact for service customers and internal stakeholders, managing inquiries on spare parts orders, service agreements, and delivery timelines with accuracy and professionalism. This role supports the end-to-end Order to Cash process for Service on Demand and Service Agreements, ensuring seamless order fulfillment and on-time delivery for service customers.

Responsibilities

• Serve as the primary point of contact for service customers and internal stakeholders, managing inquiries on spare parts orders, service agreements, and delivery timelines with accuracy and professionalism.
• Support the end-to-end Order to Cash process for Service on Demand and Service Agreements, identifying opportunities to improve order processing efficiency and reduce direct costs.
• Cross-functionally coordinate with Material Planning, Logistics, and Finance to ensure seamless order fulfilment and on-time delivery for service customers.
• Prepare sales reports and forecasts for management and maintain accurate sales documentation in compliance with company policies and regulatory requirements.

Requirements

• Associate's degree in Business, Accounting, Supply Chain, with 3+ years of experience in sales operations, order management, or spare parts, OR
• Bachelor's degree in Business, Accounting, Supply Chain, with 1+ year of experience in sales operations, order management, or spare parts, OR
• Master's degree in Business, Accounting, Supply Chain, OR
• PhD in Business, Accounting, Supply Chain, OR
• 5+ years of experience in sales operations, order management, or spare parts in a manufacturing environment in lieu of a degree

Qualifications

• Basic requirements include authorization to work in the U.S. without sponsorship.
• Experience supporting Order to Cash processes, service agreements, or after sales operations in a manufacturing or industrial environment, ideally with knowledge of mtu/RRPS products, policies, and procedures.
• Highly organized and detail-oriented, with the ability to manage multiple concurrent priorities under tight deadlines with minimal supervision.
• Strong interpersonal and communication skills, with experience working effectively across cross-functional or international teams and presenting to internal stakeholders and customers.
• Proven ability to work independently and as a self-starter in a fast-paced, customer-facing environment.

Skills

• Proficiency in Microsoft Office Suite.
• Knowledge of Rolls-Royce Power Systems products and procedures.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Comprehensive and competitive Total Rewards package including base pay and a discretionary bonus plan.
• Health, dental, vision, disability, life, and accidental death & dismemberment insurance.
• A flexible spending account, a health savings account, and a 401(k) retirement savings plan with a company match.
• Employee Assistance Program, Paid Time Off, certain paid holidays, paid parental and family care leave, tuition reimbursement, and a long-term incentive plan.

Pay

$78,918 - $128,242 Annually

Schedule

Full Time