Sales Service Advisor

Are you a friendly and detail-oriented individual with a passion for the automotive industry? Join our dynamic team at T.O. Haas Tire & Auto as a Sales and Service Advisor! In this role, you will be the first point of contact for our valued customers, guiding them through their service experience and ensuring their vehicles receive top-notch care. You will be instrumental in selling and promoting all products and services offered by the company while working closely with our technicians to relay vital information and ensure timely service completion.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns, and warranty parts for individual customers.
• Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors consistent with the Company Standards and Expectations.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process-driven environment.
• Possess a valid driver’s license.
• Must be at least 18 years old.
• Ability to work a minimum of five days, including Saturdays.

About Us

T.O. Haas Tire serves the community! We have been in business since 1947 and operate 24 locations across Nebraska, Kansas, and Iowa. We sell a wide range of tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, we perform automotive services including oil changes, alignments, brakes, exhaust, shocks, struts, cooling systems, transmission fluid flush, and more. Our team includes ASE Certified Technicians to keep your vehicle riding and running at its best.

Pay

$40,000 to $60,000 per year.

Benefits

• Closed on Sundays.
• Competitive bi-weekly pay.
• Tuition reimbursement, up to $3,000 annually.
• Paid vacation and sick time.
• 6 paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) Retirement Savings Plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunities for advancement.