SALES REPRESENTATIVE- SPRINKLER SERVICE: SERVICE CALLS

About the role

Oliver Fire Protection & Security is a privately held, full-service life safety provider serving the Northeast Corridor. Founded in 1957, Oliver has distinguished itself as one of the most respected life safety providers in its territory by placing a high emphasis on delivering quality solutions while exceeding customer expectations. We help protect lives and property through industry-leading fire protection, life safety, and security solutions, and we're committed to safety, customer service, teamwork, and creating long-term career opportunities for our employees.

Position Summary: We're seeking an experienced Service Call Repair Salesperson to join our Sprinkler Service Department team. In this role, you'll review service call documentation and technician notes, prepare accurate follow-up repair proposals, identify and pursue sales opportunities, and coordinate sold work with the internal team to help exceed customer expectations. Training provided through a program outlined by the Service Sales Manager.

Responsibilities

• Follow the service call tracker, interpreting service call documentation and technician’s notes to prepare and complete an explicit proposal to accurately define estimated costs for follow-up repair.
• Make necessary surveys of buildings and identify potential challenges to provide necessary information in order to prepare an accurate job estimate.
• Communicate bid clarifications to provide accurate and detailed scope of work and exclusions.
• Research and determine the need for subcontractors and obtain competitive quotations in order to produce a complete and competitive bid proposal.
• Constantly ensure we exceed expectations of customer satisfaction.
• Proactively identify, pursue, and maintain a constant pipeline of potential customers.
• Accurately input and track sales opportunities through a Customer Relationship Management (CRM) tool.
• Project manage jobs sold and coordinate manpower and materials with the internal team.
• Identify opportunities to expand services by assessing customer needs, evaluating existing fire protection systems, and recommending additional solutions that enhance safety, compliance, and long-term value.
• Matriculate through the training program as outlined by the Service Sales Manager.