Sales Representative - Service

About the role

We Elevate... Quality of urban life. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Primary Function / Position Overview

As a Sales Account Representative at Schindler, you will assist the Existing Installation team to cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction utilizing strong organizational and customer relationship management skills.

Essential Functions

• Aid the Existing Installation Sales Account Managers in pursuing repair sales, new maintenance contracts, and in tracking the current sales portfolio to anticipate contract retention opportunities.
• Prepare and present repair, renewal and recovery presentations and proposals to meet or exceed sales and profitability objectives.
• Understand and utilize the complete range of Schindler products, procedures and service offerings to ensure the Company meets all client requirements.
• Act as a liaison between the customer and Schindler to build strong, long-term relationships and leverage industry knowledge to achieve sales targets.
• Work with property managers and building owners to ensure that Schindler products and maintenance agreements meet both customer expectations and Company requirements for quality, performance reliability and passenger safety.
• Evaluate any customer inquiries or complaints and recommend corrective action to management and/or Sales Account Manager.
• Assist with accounts receivable for client portfolios, ensuring timely and accurate payments.
• Collaborate with Existing Installations Sales Account Managers and Superintendents to prepare maintenance and repair estimates, communicate proposals and schedule service orders.
• Maintain accurate customer records and files in accordance with company procedures.
• Ensure compliance with established policies and procedures.

Expected Salary Range

$76,800 - $96,100 Depending On Experience

What you bring

• Education: Bachelor’s degree with 0-2 years of B2B sales experience in the elevator or related industry.
• Other Special Requirements: Effective presentation skills and proficiency in Microsoft Office applications. Strong communication, negotiation, objection handling and closing skills with a proven sales track record. Ability to empathize, listen and connect with people to form outstanding customer relationships. Excellent time management, organizational skills, and problem-solving abilities. Motivated, resilient, and customer-focused mindset with a strong character aligned with Schindler’s values. Experience with SAP and a results-driven mindset to thrive in a competitive sales environment. Demonstrated Ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.