Sales Representative (Remote)

Responsibilities

• Promptly answer inbound phone calls, emails, text messages, and online inquiries from prospective residents.
• Schedule apartment tours and coordinate with onsite leasing staff when appropriate.
• Conduct consistent follow-up with prospects before and after tours through phone, email, and text to encourage lease conversions.
• Maintain ongoing communication with prospective residents throughout the leasing process until a leasing decision is made.
• Qualify prospective residents by understanding their housing needs, desired move-in dates, budget, and preferred apartment features.
• Guide prospects through the application process and answer questions regarding required documentation and next steps.
• Accurately document all interactions, notes, and follow-up activities within the company’s CRM and property management software.
• Meet or exceed response time, follow-up, appointment-setting, and leasing performance goals.
• Build positive relationships with prospective residents while providing an outstanding customer experience that reflects the client’s brand.
• Collaborate closely with onsite leasing teams and property managers to ensure seamless communication and handoff of qualified prospects.
• Stay knowledgeable about community promotions, pricing updates, occupancy changes, and local market conditions.

Qualifications

• Apartment Leasing Experience (Highly Preferred): 2+ years of apartment leasing or residential property management experience.
• Previous roles as Leasing Consultant, Leasing Specialist, Leasing Agent, or similar strongly preferred.
• Knowledge of leasing processes, Fair Housing principles, and resident communication.
• Bilingual (English/Spanish) is a plus.
• Excellent verbal and written English skills.
• Friendly, professional phone presence with ability to build rapport quickly.
• Strong active listening and customer service abilities.
• Comfortable guiding prospective residents through the leasing process.
• Proven ability to follow up consistently and convert inquiries into appointments and leases.
• Skilled at overcoming objections with a consultative, customer-first approach.
• Proficient with CRM systems, property management software, Microsoft Office, and Google Workspace.
• Experience with platforms such as Yardi, AppFolio, Entrata, RealPage, ResMan, or similar.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to manage multiple conversations and follow-up tasks simultaneously.
• Takes ownership of performance metrics and consistently follows established processes.
• Experience working remotely or as a virtual assistant.
• Thrives in a fast-paced, remote work environment.