Sales Representative / Program Advisor (B2C)

Sales Representative / Program Advisor (Guided Sales & Program Matching)Company: Detox NationReports To: Director of OpsWorks Closely With: Program Leads, Practitioners, Customer Support, RevOps, MarketingEmployment Type: Contractor or Full-TimeCompensation Potential (Commission only & depending on availability): $80k - $130kPrimary Domains: Consultative Sales, Program Matching, EnrollmentSecondary Domains: CRM Management, Follow-Up, Revenue ReportingRole SummaryThe Sales Representative / Program Coordinator at Detox Nation is responsible for guiding community members to the right program based on their symptoms, history, sensitivity level, goals, and circumstances.You are a trusted guide and listener, able to understand complex health stories, contextualize where someone is in their healing journey, and confidently recommend the most appropriate next step within Detox Nation’s ecosystem.You will handle conversations across multiple inbound sources, each with different levels of awareness, trust, and urgency.Core ObjectivesListen deeply and understand each client’s unique health contextMatch prospects to the right programConfidently enroll clients across a wide range of offersMaintain integrity, trust, and alignment with Detox Nation’s missionAccurately document and manage all sales activity Key Responsibilities1. Consultative Sales & Program Matching Conduct sales calls with prospects coming from:Cold paid trafficWebinars and workshopsApplications and book-a-call funnelsOrganic community referrals Listen for:Root symptomsSensitivity levelPast detox experiencesNervous system capacityBudget and support needs Recommend programs that are:AppropriateEmotionally safeAligned with their stage of healing 2. Multi-Context Sales Conversations Adapt your approach based on call context:Cold traffic (education + trust-building)Webinar-informed leads (clarity + decision support)Organic leads (confirmation + alignment) Clearly explain:Program structureExpectationsTime commitmentSupport level Answer questions calmly and accurately 3. Program Knowledge & Offer Mastery Maintain deep understanding of all Detox Nation programs, including but not limited to:Detox Nation Membership (Bronze / Silver / Gold)Healing LabsRapid Gut Reset, Liver Reset, Parasite Release, Energy ResetRapid Sinus RescueResilience ResetHistamine ResetMold Reset Bundle & Mold Detox JumpstartMold Test + ConsultPractitioner programs (RCPM, Toxin University)Inner Circle VIP Programs (Kari, Michael Spandel, Sinclair & Michael) You must understand:Who each program is forWho it is not forHow programs ladder together safely 4. Ethical Enrollment & Objection Handling Address objections with:EducationEmpathyClarity Never:PressureOverpromiseMinimize someone’s concerns Ensure the client feels:InformedSupportedConfident in their decision 5. CRM, Documentation & Follow-Up Accurately log:Call notesHealth contextRecommended programsOutcomesThe sales opportunity pipelineManage follow-up sequences and next stepsCoordinate with support or practitioners when escalation is needed 6. Collaboration & Feedback Loop Work closely with:Marketing (feedback on lead quality)Program teams (fit and readiness insights)RevOps (CRM accuracy, reporting) Share trends such as:Common objectionsProgram confusion pointsEmerging needs in the community KPIs & Performance Metrics You will be evaluated on:Program enrollment conversionsFit and appropriateness of program recommendationsRevenue generated (balanced with integrity)Follow-up completion ratesCRM accuracy and documentationClient satisfaction and retention indicators Required Experience & SkillsMust-HaveProven experience in consultative sales or enrollment rolesStrong listening and empathy skillsAbility to explain complex programs clearlyComfort handling calls from multiple traffic sourcesStrong organizational and CRM skills Strongly Preferred Experience in:HealthWellnessFunctional or integrative medicineCoaching or education programsFamiliarity with detox, chronic illness, or nervous system healingExperience selling multiple offers across different price points Tools You’ll Use CRM and scheduling toolsCall softwareZoomInternal program documentationGoogle Workspace Cultural Fit Deeply empathetic and patientCalm under emotional conversationsIntegrity-drivenComfortable saying no when a program is not a fitAligned with Detox Nation’s mission: root-cause education, integrity, and real results Success in This Role Looks Like Clients feel heard, safe, and supportedEnrollments are appropriate and sustainableRefunds and mismatches decreaseRevenue grows without brand erosionThe sales team is trusted by the community