Sales Representative I, Medicare (Bilingual)

About the role

In addition to the responsibilities listed below, this position is responsible for assisting in the development and implementation of competitive sales strategy and retention activities for Medicare markets, providing a positive experience to customers with Medicare, supporting collaboration within teams to support customer needs for Medicare markets, executing sales for Medicare markets, and meeting routine goals for sales and retention of Medicare markets.

Responsibilities

• Pursues effective relationships by sharing information with coworkers and members; listens to and addresses performance feedback.
• Pursues self-development; acknowledges strengths and weaknesses and takes action; adapts to and learns from change, challenges, and feedback.
• Responds to the needs of others to support a business outcome; completes routine work assignments by following procedures and policies and using data and resources with oversight and management.
• Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information; adheres to established priorities, deadlines, and expectations.
• Identifies and speaks up for improvement opportunities.
• Ensures a high level of customer service by:
  • Identifying appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission.
  • Exhibiting basic knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KP’s unique value proposition.
  • Helping to resolve standard lead/prospect/customer questions or issues in a timely manner.
• Serves as an advocate for process improvement by:
  • Identifying solutions for overcoming obstacles to sales initiative progress and ensuring objectives are met on time and/or within budget.
  • Acting as a sales subject matter expert by participating in work groups to meet department objectives and identify new and improved existing process-related initiatives, systems, and practices.
  • Applying routine methods/processes for the continuous improvement of tools, technology, and processes to optimize effectiveness.
  • Utilizing basic knowledge of Federal and State laws, regulations, contracts and rulings and escalating issues or risks to compliance.
  • Tracking performance trends and articulating performance updates consistent with the strategy, along with the story behind what is occurring.
  • Contributing to group installation and/or member enrollment processing to ensure that all critical milestones are met.
• Generates prospective sales by:
  • Helping to organize open enrollment events and preparing material for formal presentations to prospective customers.
  • Utilizing routine protocols to build relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers.
  • Exhibiting basic knowledge on prospecting, sourcing, and developing and maximizing referral networks to build own book of business.
  • Collecting and/or submitting materials/forms for incoming business opportunities.
  • Working with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully winning new leads/prospects/customers by conveying the value of enrollment.
  • Completing tasks as assigned to maintain and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence on sales prospects and providing updates to the team.
• Contributes to strategic development by:
  • Developing strategy to meet annual sales targets, goals, and initiatives.
  • Gathering data for sales status reports including sales activity, follow-up, closings, and target achievement.
  • Utilizing research and basic knowledge of the health care marketplace to articulate internal sales strategies and drive external sales.
  • Gathering, analyzing, and applying data on competitor, customer, and industry trends related to sales strategy.
  • Assisting team members in using sales performance data to maximize performance and develop insights and basic sales strategies to accomplish sales plans.
  • Collaborating with team members on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to drive internal negotiations and sales strategy.

Knowledge, Skills and Abilities

Core

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Functional

• Accountability
• Adaptability
• Advising and Managing Partners
• Compliance Management
• Coordination
• Creativity
• Embracing Challenges
• Goal Setting
• Innovative Mindset
• Interpersonal Skills
• Key Performance Indicators
• Microsoft Office
• Negotiation
• Organizational Skills
• Persuasion
• Presentation Skills
• Relationship Building
• Sales Management
• Sales Opportunity Orchestration
• Sales/Partnership Strategy and Techniques
• Trusted Advisor

Minimum Qualifications

• High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment, which can include relevant internship experience.

Additional Requirements

• Bilingual (English/Spanish) Level I required.

Preferred Qualifications

• One (1) year of experience in project management.
• One (1) year of experience in health care or another heavily regulated industry (e.g., Banking).

Notes

Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.