Sales Representative

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like floors, countertops, bathtubs, cabinets, appliances, furniture, elevator panels — almost everything! We combine old school skill sets with new technology and products, resulting in durable and appealing repairs. Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money, and wasted materials that end up in a landfill.

Our typical repair requires only 1 to 2 tablespoons of product, so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean, free of odors, and completed in less than two hours.

Vision

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

Values

• Serve Others
• Put Relationships First
• No Jerks
• Be Humble
• Be a Problem Solver
• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve
• Trust the Process
• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

About the Role

Do you get excited about growing with a new business? Do you enjoy working with people but aren’t in a job that suits you? Do you value autonomy and yet can thrive in accountability? As a Surface Experts Sales Representative, you will find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build relationships with our customers.

A day in the life of a Surface Experts Sales Representative: Watch Video

Responsibilities

• In the Field Daily:
  • Meeting with 12-15 contacts a day
  • On-site visits, phone calls, and email follow-ups
  • Visiting a variety of industries including property management, hotels, movers, builders, etc.
• Customer Relationship Development:
  • Educating on Surface Experts capabilities and limitations
  • Validating level of customer satisfaction and opportunities to improve
  • Earning the trust of our customers through serving
  • Brainstorming and researching new customer opportunities
• Follow Sales Process:
  • Memorizing sales scripts and role-playing practice
  • Documenting sales activities in CRM; tracking a client from lead to work order and all the steps in between
  • Reporting data accurately daily/weekly
  • Planning and executing sales strategy for territory

Requirements

• Goal-oriented, self-starter, and energetic
• Enjoys working with other people
• Licensed to operate a passenger car and have a clean driving record
• Professional, caring, and service-minded
• Readiness to work with a metrics-based, process-driven sales team

Benefits

• Base salary + unlimited commission (earn commissions starting on day 1)
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off (paid holidays and accruable vacation)
• Flexible work schedule (can accommodate midweek appointments)
• No required overtime, no nights, no weekends
• New hire training (onboarding includes learning our comprehensive, proprietary sales technique)
• Supportive work environment (team celebrates achievements and collaborates in their approach to problem-solving)
• Small business (local business with an owner who works alongside the team each day)
• Mentorship opportunities (ongoing sales skills and career development)
• Dedicated help lines (support center available to assist with client management details, saving you time)
• Training & development