Sales Representative

Department: Sales | Employment Type: Full Time | Location: Richmond | Reporting To: Mollie Levar

The Law Office of Bryan Fagan is growing and we are seeking an experienced and motivated Sales Representative/Ambassador to join our dynamic Intake/Sales team. The ideal candidate will be one of the first points of contact for prospective clients, responsible for evaluating and qualifying leads, and guiding them through the initial, legal intake process. We welcome your excellent customer service skills, solid sales acumen, and your ability to effectively communicate the value of our legal services.

Responsibilities

• Complete high volume and prompt client communication via phone, email, and online channels to explain our legal services.
• Maintain a high level of customer service and professionalism in all interactions.
• Conduct initial consultations to gather information and determine potential clients' legal needs.
• Schedule appointments with attorneys for qualified leads.
• Meet and/or exceed sales goals.
• Use MS Office or Google Suite and CRM software (preferably HubSpot) with computer proficiency.
• Handle all administrative tasks timely and accurately: data entry, preparing and sending documents, reporting on lead conversion, etc.
• Maintain strong and concise communication with internal teams regarding leads.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years of sales experience in a legal intake specialist role or a similar customer‑focused sales position.

Skills

• Excellent customer service and communication abilities.
• Solid sales acumen and ability to convey the value of legal services.
• Proficiency with MS Office, Google Suite, and CRM platforms (HubSpot preferred).

Pay

Earn more with competitive pay and sales‑based bonuses.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with a 5% company match.
• Life insurance.
• Affordable benefits package.

Equal Opportunity Statement

We recognize that diverse experiences, perspectives, and backgrounds enable us to be an even stronger company and workplace. Your unique thoughts and opinions will be welcomed, celebrated, and deeply valued.