Sales Representative
Fire Mountain Gems and Beads inspires creativity by providing over 100,000 jewelry-making supplies to designers, hobbyists, and artists around the world. With a strong e-commerce presence and a growing customer base, we’re passionate about delivering a seamless and engaging digital experience across all marketing channels.
About the Role
We are looking for a proactive, results-driven Sales Representative to join our dynamic Platinum Sales team. In this role, your primary focus will be hunting for new business, developing high-value sales leads, driving business development initiatives, and conducting outbound calls to prospective and existing accounts. You will turn potential leads into long-term partners by understanding their unique business needs and providing tailored product solutions. If you are a persuasive communicator with a results-driven mindset who thrives on achieving outbound activity goals and driving revenue growth, we want to hear from you!
Responsibilities
- Lead Generation & Prospecting: Actively research, identify, and qualify new sales leads and commercial business opportunities within the jewelry and crafting markets.
- Outbound Sales & Outreach: Conduct targeted outbound calls, lifecycle email campaigns, and follow-ups to prospective and existing accounts to introduce products, promotions, and partner programs.
- Account Growth & Revenue Generation: Achieve and exceed sales targets by effectively pitching, cross-selling, and up-selling from our catalog of 100,000+ products.
- Pipeline & Relationship Management: Build and maintain a strong sales pipeline; establish sustainable, trust-based relationships with key accounts through regular proactive check-ins.
- Solutions-Based Selling: Conduct discovery calls to uncover customer business models, purchasing habits, and supply requirements to offer tailored product recommendations.
- CRM Management: Rigorously log all sales activities, call outcomes, lead statuses, and account insights into Salesforce to maintain accurate pipeline metrics.
- Market & Product Expertise: Utilize company resources and website tools to stay informed on product lines, industry trends, and competitor offerings to effectively address customer inquiries and objections.
- Industry Interest: Genuine interest in jewelry making/crafting and the creative arts community.
Requirements
- High school diploma or equivalent (Bachelor's degree preferred in Business, Marketing, Communications, or related field)
- 1-3 years of sales, customer service, business development, or lead generation experience
- Strong verbal and written communication skills
- Ability to build rapport and develop relationships with prospective clients
- Experience with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with a results-driven mindset
- Comfortable making outbound prospecting calls, emails, and social outreach
Skills
- Business Development
- Clear & Concise Communication
- Outbound Lead Generation & Prospecting
- Active Listening & Needs Assessment
- Time Management & Pipeline Organization
- Building Rapport
- Resilience & Objection Handling
- Problem Solving & Decision Making
- Patience & Composure
- Positive Attitude
- Product Expertise
- Learning Agility
- Initiative
- Results Orientation
Physical Demands
- Ability to remain in a stationary position 90% of scheduled work time with extensive computer use.
- Occasionally move about inside the department and within the main building of the company, with or without reasonable accommodation.
Work Environment
Normal office environment, temperature controlled.