Sales Representative

Key Responsibilities

• Meet revenue targets within expected sales margins while balancing company goals with an exceptional customer experience.
• Develop an understanding of the book printing process and advise customers on the best solutions for their projects.
• Manage multiple customers, projects, and timelines simultaneously.
• Maintain an active sales pipeline, including incoming projects and revenue estimates, using Salesforce or other assigned platforms.
• Pursue business development opportunities by following up on marketing-generated leads, prospect lists, and other potential customer opportunities.
• Drive inbound opportunity conversions through timely follow-up, relationship building, and proactive engagement with prospective and existing customers.
• Act as an internal liaison by partnering with production teams to ensure deadlines and customer expectations are met.
• Provide customer product support directly and follow projects through delivery.
• Maintain strong customer relationships through ongoing communication regarding quotes, project milestones, completed projects, and expansion opportunities.
• Contribute to team discussions, business growth initiatives, and continuous improvement efforts.
• Contribute to team discussions on strategy with a focus on business growth and participate in development projects where appropriate.

Qualifications

• Bachelor’s Degree in business or related field, or equivalent experience
• 2+ years of experience in inside sales, account management, business development, customer success, or another customer-facing role
• Experience managing pipelines, opportunities, and customer relationships
• Strong communication skills, both written and verbal, with the ability to work with many types of customers and varied needs
• Excellent task management and organizational skills while handling many moving parts and projects
• A strong desire to help customers while maintaining good business practices
• A proactive mindset, strong sense of ownership, and bias for action
• Experience working with CRM platforms, Salesforce preferred
• A desire to learn and absorb information about book printing, solutions-selling, and related businesses