Sales - Rental Counter Sales Rep

Description

Position duties include but are not limited to: coordinates the rental and inside counter sales of new and used equipment within the assigned branch to achieve profit goals.

Essential Position Duties

• Develops high output rental and sales of machinery.
• Develops marketing strategy to reach as wide a market as possible to expand MacAllister’s business.
• Covers the highest quality customer service to all buyers and clients.
• Works with other sales coordinators, branch managers, dispatchers and shops to ensure the completeness of all paperwork and contractual agreements.
• Dispatches trucks in a safe and efficient manner to meet customer needs.
• Maintains a safety conscious work environment both inside and outside of store.
• Answers in-coming customer phone calls quickly and efficiently.
• Aids with walk-in customers, outside sales force and other departments and works with dispatch to ensure rental orders are completed “on time”.
• Writes return tickets and does billing, and files it in the proper place.
• Aids with and ensures all equipment in the yard is neat in appearance and in proper order by classification.
• Performs related duties as assigned by supervisor.
• Aids outside sales with quoting and proper filing of all documentation.
• Responsible for opening and closing the store and the associated security.
• Aid as directed with the following:
  • Keep shop and equipment staging area clean and free of clutter.
  • Maintain all hazardous material law II series procedures.
  • Ensure that overhead cranes, floor jacks, compressor, welding carts, fire extinguishers, etc. are inspected and documented.
  • Enforce all personal protective equipment rules and regulations.
  • Ensure all safety rules and policies are enforced.
  • Have a weekly tool box safety meeting and document it with a copy given to manager every Friday.
  • Ensure that all ANSI and DOT inspections are completed with 0 days late.

Safety

• Don’t violate any safety rule for policy.
• Aid as directed with the following:
  • Keep shop and equipment staging area clean and free of clutter.
  • Maintain all hazardous material law II series procedures.
  • Ensure that overhead cranes, floor jacks, compressor, welding carts, fire extinguishers, etc. are inspected and documented.
  • Enforce all personal protective equipment rules and regulations.
  • Ensure all safety rules and policies are enforced.
  • Have a weekly tool box safety meeting and document it with a copy given to manager every Friday.
  • Ensure that all ANSI and DOT inspections are completed with 0 days late.

Position Requirements

• Knowledge, skills and abilities typically acquired through a high school education with technical training.
• Minimum of 5 years selling experience.
• High school equivalency math skills required.
• Mechanical troubleshooting experience is very helpful.
• Familiarity with surrounding areas would be helpful as well as the ability to read and understand maps of the city and surrounding areas.
• Excellent interpersonal and customer service skills.
• Excellent communication skills, including verbal, written, non-verbal, listening and presentation skills.
• Excellent analytical skills such as problem solving and the ability to interpret policies, procedures and guidelines.
• A complete knowledge of the market and the product with the ability to discuss the technical aspects of machinery such as aerial lifts, welders, generators, light towers and heavy machinery.
• Strong leadership skills such as creative thinking, decision making and goal setting.
• Moderate computer skills, including experience using Microsoft Office software such as Word and Excel.
• Moderate experience using data base systems.
• Must be able to lift 70+ pounds on an as needed basis in order to assist customers with products.
• Must be able to operate all equipment safely.

Difficulty of Work and Responsibility

• Incumbent performs duties broad in scope and must interpret and apply policies, procedures, guidelines and laws that are generally easy to follow, including CAT guidelines and company policies and procedures.
• Incumbent performs duties such as pricing strategies and product specifications that are more difficult to obtain, as well as to interpret and apply.
• Incumbent writes job orders for equipment that will be rented out to customers, which are generally easy to complete.
• Incumbent completes full contractual agreements for equipment rented out which is a fairly complex and detail oriented task and does require proper training.
• An error in judgment or procedure such as not completing a contractual agreement or a job order could impact revenues, expenses, operating profits, legal compliance, customer relations and company reputation.

Cultural Competencies

• Skilled Level
• Technical Competencies
  • Solid understanding of the products and their application.
  • Ability to discuss the technical aspects of the equipment with customers and other employees.
  • Solid understanding of rental business practices and processes and utilizes them in daily work with minimal errors.
  • Ability to operate a computer and necessary programs such as Microsoft Office products and database systems.
  • Understands machine weights and measurements to efficiently utilize the full capacity of the trucks and trailers for delivery.
  • Knowledgeable of local delivery area, local market and local businesses.