Sales Quality & Customer Support Specialist

At Cydcor, we're committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you'll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor's standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You'll Do Support customer success by identifying, tracking, and resolving service concerns within established timeframesPartner with sales offices to understand customer feedback and drive improvements in processes and trainingAnalyze data and reporting to spot emerging trends and recommend proactive solutionsCollaborate across internal teams to share insights, update procedures, and implement best practicesContribute to continuous improvement by reviewing existing policies and recommending updatesProvide coaching and support to field teams related to quality expectations and client standardsBuild strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experienceTrack and improve resolution effectiveness and customer satisfaction metrics Requirements What You Bring 2-3 years of experience in customer service, sales, client success, or similar fast-paced environmentsDemonstrated experience dealing with escalationsExperience with Salesforce or another CRM systemExperience partnering with sales officesExperience working directly with clientsEligible to work in the United States Preferred Qualifications Experience with Microsoft Office (Excel, Word, Outlook)Exposure to quality reporting tools or AI tools like ChatGPTExperience measuring performance outcomes and contributing to process improvementsExperience working directly with field teams Benefits Why You'll Love Working Here Base pay starts at 55,000-60,000 USD/year + bonus opportunityMedical, Dental, and Vision insurance401(k) with company matchOptional remote work on Fridays (subject to change)Collaborative, team-driven culture with opportunities to learn and grow About Cydcor Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management's right to assign other duties and responsibilities as required.