Sales Quality & Customer Support Specialist

About the role

Cydcor is dedicated to providing exceptional experiences for clients and customers. The Sales Quality & Customer Support Specialist plays a crucial role in enhancing customer outcomes, identifying quality trends, and supporting Cydcor's field sales teams.

Responsibilities

• Support customer success by identifying, tracking, and resolving service concerns within established timeframes
• Partner with sales offices to understand customer feedback and drive improvements in processes and training
• Analyze data and reporting to spot emerging trends and recommend proactive solutions
• Collaborate across internal teams to share insights, update procedures, and implement best practices
• Contribute to continuous improvement by reviewing existing policies and recommending updates
• Provide coaching and support to field teams related to quality expectations and client standards
• Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
• Track and improve resolution effectiveness and customer satisfaction metrics

Requirements

• 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
• Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines
• A proactive, self-starting mindset with a passion for improving processes and outcomes
• A customer-first attitude with empathy and quick thinking under pressure
• Ability to influence others without direct authority and work effectively across teams
• Demonstrated integrity, professionalism, and discretion
• Experience dealing with escalations

Preferred Qualifications

• Experience with Microsoft Office (Excel, Word, Outlook)
• Familiarity with Salesforce or CRM systems
• Exposure to quality reporting or AI tools like ChatGPT
• Experience measuring performance outcomes and contributing to process improvements

Pay

Base pay starts at $26/hour + bonus opportunity

Schedule

Optional remote work on Fridays (subject to change)

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match

About Cydcor

Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Known for its strong values, team culture, and people-first approach, Cydcor offers opportunities for learning and growth.