Customer Care & Sales Specialist

General Description of Responsibilities

Crossway is looking for a dedicated Customer Care & Sales Specialist to manage incoming orders through phone, email, and website chats. The ideal candidate should possess outstanding communication skills, multitasking abilities, a positive attitude, and a strong work ethic. Key responsibilities include being resourceful and proactive in assisting customers to identify suitable products, along with effective time management and prioritization skills. This is an ON-SITE position.

Specific Responsibilities

• Handle customer order inquiries over the phone, e-mail and responding to chats on our website.
• Work with customers by sharing product information.
• Collaborate with our Sales department for special orders or projects.
• Work with our marketing department to send out review copies.
• Assist our customer service department as needed.
• Perform related and/or special work as assigned.

Position Requirements

• Customer service / sales experience
• Strong communication skills
• Computer experience
• Self-starter, analytical, and good interpersonal skills