Sales Quality Assurance Officer/Closing Agent Vacation Ownership

About the role

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. Quality Assurance Officers (QAOs) provide specialized administrative support to the Sales departments. The primary function is to review closing documents with new and existing owners and work with sales to reduce rescissions or defaults. QAOs also handle special assignments, resolve purchaser issues, and support training and improvement initiatives.

Benefits

• Growth Opportunities
• 401K
• Comprehensive Health, Dental, and Vision Plans
• Employee Assistance Program (EAP)
• PTO – Paid Time Off
• Discounts through IHG and additional employee benefits via the company Perks website
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Responsibilities

• Execute proper communication with all Holiday Inn Club Vacations affiliated departments, management, and owners.
• Confirm sales and verify contracts with new and existing owners by reviewing all closing documents.
• Handle walk‑in cancellations and owner cancellation calls; rewrite sales and assist QAOs with mail‑out processes to recover lost business.
• Assist Quality Assurance management with training and improvement of new and existing employees.
• Build working relationships with sales leaders.
• Resolve walk‑ins and calls regarding customers' concerns.
• Maintain reports on all communications with customers.
• Follow up with guests on documents with errors to obtain corrections.

Qualifications

• Process‑oriented with strong attention to detail.
• Self‑directed and independent on projects while working effectively as a team player.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and high energy level.
• Strong administrative, organization, and planning skills.
• Some vacation ownership experience preferred.
• Sales experience preferred.
• SC Notary license required (or to be obtained after hire; SC residents only).
• Timeshare Sales License required (or to be obtained after hire).

Schedule

Ability to work weekends and most holidays.