Sales Professional

About the Role

We are seeking an enthusiastic self-starter with a passion for customer service, product knowledge, and selling to join our team as a Sales Professional at Lexus of Woodland Hills. The ideal candidate is extremely knowledgeable about our vehicles and services, the automotive industry, and our market, including vehicle selection, performance, accessories, efficiencies, safety features, and financing options for both new and used inventories. You will present vehicles to customers in an attractive and highly informative manner to promote prompt sales and maintain ongoing relationships to encourage repeat business and networking.

Responsibilities

• Conduct vehicle test drives while adhering to all traffic rules and speed limits.
• Continuously learn about product updates, features, accessories, and inventory to effectively communicate their benefits to customers.
• Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models; and explaining warranties and services.
• Assist customers with vehicle selection, promoting model options, features, value-add products, and financing options following dealership policies.
• Facilitate vehicle delivery by providing clear explanations of vehicle operation, warranty, and servicing requirements.
• Overcome objections, ask for the sale, negotiate price, complete sales agreements, and explain warranties, services, and financing options.
• Maintain accurate sales documentation and a high Customer Satisfaction Index (CSI).
• Use an owner follow-up system to encourage repeat and referral business, contributing to customer satisfaction.
• Stay up-to-date on all vehicles, accessories, financing options, and promotions.
• Negotiate sale closures in a clear, concise, and highly ethical manner.
• Prospect daily for potential customers and maintain rapport with previously sold customers.
• Provide sales management information by completing required reports.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Follow all company policies and procedures, and attend sales meetings and training sessions as required.
• Prioritize customer satisfaction to build and maintain business.
• Establish personal productivity goals aligned with dealership standards and devise strategies to meet them.

Qualifications

• High school diploma or GED.
• Previous sales experience (in any industry) is a plus; no automotive sales experience required.
• Excellent customer service, communication, and problem-solving skills, including maintaining composure under stress.
• Strong telephone and in-person customer service skills, including a professional and friendly demeanor.
• Ability to work well in a process-driven environment.
• Professional appearance and work ethic.
• Self-starter and self-motivator with confidence to succeed.
• Bilingual skills are a plus.
• Lexus experience is a plus.

Benefits

• Competitive pay plan with opportunities to earn bonuses based on units sold, gross profit, and CSI.
• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401K retirement plan.
• Health and wellness program.
• Community involvement opportunities.
• Company-paid vacation and holidays.