Sales Operations Support Specialist I

Key Responsibilities

• Own execution of the full order lifecycle from order receipt through fulfillment and startup, ensuring accuracy, timeliness, and adherence to internal processes and customer requirements
• Perform order validation, entry, and management within ERP systems; manage changes, cancellations, and exceptions with attention to downstream operational impact
• Coordinate cross-functionally with production scheduling, logistics, supply chain, and finance to ensure seamless order progression and timely delivery
• Participate in production and scheduling discussions to proactively identify risks and resolve potential delays or constraints
• Monitor and track orders, identifying risks to lead time, configuration accuracy, or customer commitments and escalating as appropriate
• Prepare and review submittal packages, technical documentation, and supporting materials to ensure completeness and alignment with customer specifications
• Support shipment coordination and vendor order tracking to ensure material availability and delivery timelines are met
• Investigate and resolve billing discrepancies and order-related issues to maintain financial accuracy and customer satisfaction
• Serve as a primary point of contact for customer and dealer inquiries related to order status, documentation, and issue resolution
• Maintain data integrity across ERP/CRM systems to ensure accurate reporting and operational execution
• Support returns, warranty requests, and post-delivery issue resolution in alignment with company policies
• Participate in cross-functional initiatives and continuous improvement efforts to enhance order execution processes

Minimal Qualifications

• Associate's Degree or equivalent
• 1+ year experience in customer service, sales support, or operations role
• Proficiency with Microsoft Office Suite
• Basic understanding of order-processing environments

Preferred Qualifications

• Experience with SAP or similar ERP
• Experience supporting manufacturing, industrial, or distributor-based environments
• Familiarity with technical documentation or product spec sheets

Knowledge, Skills & Abilities

• Strong attention to detail and process discipline
• Ability to manage multiple concurrent orders with varying complexity
• Customer service orientation with strong communication skills
• Basic technical aptitude and ability to interpret documentation
• Ability to identify and escalate risks impacting order execution

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls
• The employee is regularly required to stand and walk
• On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders
• The employee must occasionally lift up to 25 pounds
• Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus