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Sales Operations Specialist (Southwest)

GuidePoint Security · Salt Lake City, UT · 4 wk ago
RemoteRemoteBusiness Development$50/hrFull-time

About the role

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. The Sales Operations Specialist (SOS) is a valuable resource for Regional Partners and Account Executives, supporting sales and marketing efforts by requesting quotes, generating customer quotes, managing Salesforce.com opportunities, and corresponding with customers to maintain and grow the region.

In this role, the SOS interacts with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere. Sales Operations Specialists are a key contact for the customer's daily interaction with GuidePoint Security, supporting new and renewal business in a quota-bearing environment. The SOS manages Salesforce.com for accurate forecasting reports and assists the Marketing team with planning and coordinating regional marketing events, including vendor sponsorships, event invites, and venue arrangements.

Responsibilities

  • Use Salesforce.com to generate quotes, track opportunities, and process orders.
  • Promptly respond to internal and external inquiries.
  • Suggest creative pricing and payment solutions balancing customer need and pricing policies.
  • Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
  • Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
  • Develop and maintain relationships with GuidePoint key vendors and customers.
  • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
  • Leverage resources and relationships to bring value to customers.
  • Serve as a liaison between GuidePoint outside Account Executives, Accounting, and Contracts Departments to process and track orders.
  • Work with the team to analyze information and make decisions that benefit GuidePoint Security.
  • Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines.
  • Work closely with other GuidePoint teams to streamline processes and ensure customer deliverables.

Requirements

  • High School Diploma or GED required; Associate Degree or equivalent from a two-year college or technical school preferred.
  • 3+ years in a customer service/sales support role; background in the IT industry preferred.
  • Prior experience in Customer Relationship Management (CRM) software required; experience with Salesforce.com preferred.
  • Intermediate-level experience with Microsoft Office and internet navigation.
  • Technical sales/support and outbound calling experience preferred.
  • Self-motivated with excellent prioritization and multitasking abilities.
  • Outstanding attention to detail and commitment to follow-through.
  • Ability to work well with a team.
  • Unwavering positive attitude, strong drive for results, and ability to deal with ambiguity.
  • Solid math skills with the ability to calculate margins, discounts, and percentages.
  • Open to receiving constructive feedback and applying it to improve results.
  • Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
  • Strong written and verbal communication skills.
  • Ability to work a flexible schedule.
  • Willingness to learn and use AI-enabled tools.

Physical Requirements

  • Sedentary work.
  • Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day.
  • Required to have close visual acuity to view a computer terminal and/or extensive reading for a minimum of 8 hours a day.

Travel Requirements

Any travel/on-site requirements as needed.

Pay

Expected compensation range: $50,000–$100,000.

Benefits

  • Primarily remote workforce (U.S.-based only; some travel may be required for certain positions).
  • Group Medical Insurance options:
    • Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans).
    • High Deductible Health Plan with HSA (GuidePoint pays 100% of the employee premiums and 75% for family plans). GuidePoint contributes $850 per employee annually or $1,750 per family annually in quarterly installments.
  • Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% for family plans.
  • 12 corporate holidays and a Flexible Time Off (FTO) program.
  • Healthy mobile phone and home internet allowance.
  • Eligibility for retirement plan after 2 months at open enrollment.
  • Pet Benefit Option.

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