Sales Operations Specialist

About The Role

Barry Callebaut is a global organization committed to growth, sustainability, innovation, and excellence in manufacturing and supply chain solutions. As a leader in the chocolate industry, Barry Callebaut seeks individuals who are passionate about chocolate, eager to learn, and dedicated to living the company's core values.

Key Responsibilities

• Serve as the operational backbone for the Sales team, ensuring seamless execution across the commercial lifecycle.
• Cook up cross-functional activities with Customer Service, Pricing, Supply Chain, Finance, and other stakeholders to support account needs.
• Maintain CRM accuracy, including opportunity tracking, pipeline updates, and customer data integrity.
• Generate and maintain sales reports (e.g., volume tracking, pricing files, open orders, contract usage) to support decision-making.
• Support Account Managers with contract management, item set-up, reporting, and customer communications as needed.
• Contribute inputs into demand planning and S&OP processes, providing commercial context and historical data insights.
• Identify opportunities to improve processes, reporting, and tools that enhance sales efficiency and customer satisfaction.
• Serve as a secondary point of contact for customers, ensuring continuity when Account Managers are unavailable.
• Works cross-functionally with operations, planning, finance, and customer-facing teams to ensure seamless execution of commercial activities.
• Utilizes systems such as CRM (e.g., Salesforce) and ERP tools (e.g., SAP) to maintain data, track performance, and support reporting.

Requirements

• Bachelor’s degree in business, supply chain, operations, or related field.
• 2+ years of experience in sales operations, commercial support, customer service, or a similar role.
• Exposure to supporting commercial teams in a cross-functional environment.
• Strong organizational skills with high attention to detail.
• Able to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Excel and familiarity with CRM tools (e.g., Salesforce); experience with reporting or data visualization tools is a plus.
• Strong communication and stakeholder management skills.
• Proactive, solution-oriented mindset with strong ownership and follow-through.
• Familiarity with the chocolate industry or related sectors is a plus.

Pay

The salary range for this role is $70,000 - $80,000, depending on factors such as experience and location, plus an annual bonus and our comprehensive benefits package. MyFlex PTO (unlimited!) and Paid Holidays are also offered.