Sales Operations Senior Manager

We are seeking an experienced Senior Sales Operations Manager to drive operational excellence and take ownership of critical revenue processes. This role requires a proactive leader to optimize the Go To-Market (GTM) technology stack, streamline operations, and deliver actionable insights to align teams, including Sales, Marketing, Customer Success, and FP&A. The ideal candidate will execute strategic initiatives, enhance data-driven decision-making, and ensure seamless collaboration across cross-functional teams.

Responsibilities

• Strategic Revenue Operations
  • Develop and execute GTM strategies, including pricing, packaging, segmentation, and territory planning.
  • Establish and maintain KPIs and ensure alignment with organizational goals and operational execution.
  • Contribute to annual planning, including compensation plans, headcount forecasting, and pipeline analysis.
• Technology Stack Ownership
  • Act as the primary owner of the GTM technology stack, including Salesforce, LinkedIn Sales Navigator, Apollo.io, Orum, and CPQ tools.
  • Define and maintain the Salesforce product vision, strategy, and roadmap to align with business goals.
  • Manage relationships with Salesforce and third-party vendors, overseeing contracts, licensing, and technical requirements.
  • Prioritize development backlogs based on business impact, stakeholder input, and feasibility.
• Cross-Functional Collaboration
  • Collaborate with key stakeholders to gather and refine business requirements and ensure alignment across teams.
  • Act as the main point of contact for operational initiatives, providing guidance and strategic insights.
  • Facilitate regular stakeholder meetings to align priorities and identify process optimization opportunities.
• Operational Execution
  • Lead the management of Salesforce as the system of record, ensuring data hygiene and alignment with FP&A metrics.
  • Oversee forecasting and pipeline management processes, utilizing advanced analytics to drive actionable insights.
  • Manage deal desk operations, including CPQ development, pricing strategies, and discount approvals.
• Analytics & Reporting
  • Create and maintain dashboards and reporting structures to provide real-time insights into KPIs and revenue trends.
  • Deliver data-driven recommendations to executives and Boards, influencing strategic decisions.
  • Ensure data integrity across all systems and alignment between CRM and FP&A platforms.
• Continuous Improvement
  • Monitor industry trends, Salesforce updates, and emerging technologies to enhance operational capabilities.
  • Recommend and implement third-party tools and solutions that complement the existing tech stack.
  • Foster a culture of continuous improvement through feedback loops and iterative enhancements.

Requirements

Basic Qualifications

• Minimum of 7 years experience in Revenue Operations or Sales/Sales Operations
• Minimum of 4 years experience in Salesforce administration and ecosystem tools
• Minimum of 4 years experience in analytics/analytics tools (Excel, Tableau, SQL, etc.)

Preferred Qualifications

• Strong understanding of GTM strategies, SaaS metrics, and operational frameworks.
• Exceptional communication and project management skills, with the ability to drive alignment and execution.
• Demonstrated success in executing large-scale operational initiatives and delivering measurable results.

Pay

Annual salary ranges by location:

• California: $132,500 – $245,600
• Colorado: $132,500 – $212,200
• Connecticut: $132,500 – $212,200
• District of Columbia: $141,100 – $226,000
• Illinois: $122,700 – $212,200
• Maine: $112,900 – $180,800
• Maryland: $132,500 – $212,200
• Massachusetts: $132,500 – $226,000
• Minnesota: $132,500 – $212,200
• New York: $122,700 – $245,600
• New Jersey: $141,100 – $245,600
• Ohio: $122,700 – $196,500
• Virginia: $122,700 – $226,000
• Washington: $141,100 – $226,000

Benefits

• Medical, dental, and vision coverage
• Life and long-term disability insurance
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off