Sales Operations Manager, Sales Development

Sales Development

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.

What's the opportunity?

We're looking for an analytical, organized, and execution-oriented Sales Operations Manager to join our Revenue Operations team. Our mission is to empower Intercom's go-to-market teams with the systems, insights, and processes that drive predictable revenue growth and exceptional customer experiences.

What will I be doing?

• Support the day-to-day operational needs of the Sales Development organization, helping ensure SDRs have the systems, processes, and reporting needed to execute efficiently.
• Maintain and improve operational processes including lead management, routing, top-of-funnel reporting, territory support, and operational workflows. Identify opportunities to simplify processes and improve the seller experience.
• Build and maintain dashboards, reports, and recurring business metrics that provide visibility into pipeline generation, activity, conversion rates, and overall Sales Development performance.
• Partner with senior members of Revenue Operations to execute operational initiatives, system enhancements, process improvements, and cross-functional projects that support the Sales Development organization – especially implementing and optimizing third-party tools like Outreach and Nooks.
• Work closely with Sales Development leaders, Business Systems, Sales Enablement, Marketing Operations, and Customer Success to resolve operational issues, support new initiatives, and ensure consistent execution across teams.
• Maintain high standards for documentation, process governance, and operational quality while identifying opportunities to leverage AI and automation to improve team efficiency.

What skills do I need?

• Bachelor's degree or equivalent experience.
• 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, ideally within a high-growth SaaS company.
• Experience supporting sales teams through reporting, process management, and operational execution.
• Strong analytical skills with experience using Salesforce, Excel/Google Sheets, and reporting tools to generate actionable insights.
• Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Strong communication skills and the ability to build effective cross-functional relationships.
• Curious, detail-oriented, and motivated to continuously improve operational processes.

Bonus skills & attributes

• Experience with Claude, Tableau/Looker, Gong, Outreach, SQL
• Experience with working closely with Sales Development
• Familiarity with AI tools and workflow automation
• Experience in a high-growth SaaS or AI company

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Policies

• Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
• We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
• Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.