Sales Operations Manager, Sales Development

Sales Operations Manager

Fin is seeking an experienced Sales Operations Manager to join our Revenue Operations team. Reporting to the Director of Revenue Operations, this role serves as the operational partner to our Sales Development organization, ensuring they have the tools, processes, and reporting necessary to execute effectively.

• Support the day-to-day operational needs: Help SDRs with systems, processes, and reporting to execute efficiently.
• Process Execution & Optimization: Maintain and improve processes including lead management, routing, top-of-funnel reporting, territory support, and operational workflows. Identify opportunities to simplify processes and improve the seller experience.
• Operational Reporting & Insights: Build and maintain dashboards, reports, and recurring business metrics that provide visibility into pipeline generation, activity, conversion rates, and overall Sales Development performance.
• Project Execution: Partner with senior members of Revenue Operations to execute operational initiatives, system enhancements, process improvements, and cross-functional projects, especially implementing and optimizing third-party tools like Outreach and Nooks.
• Operational Excellence & AI: Maintain high standards for documentation, process governance, and operational quality while identifying opportunities to leverage AI and automation to improve team efficiency.

What you bring:

• Bachelor's degree or equivalent experience.
• 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, ideally within a high-growth SaaS company.
• Experience supporting sales teams through reporting, process management, and operational execution.
• Strong analytical skills with experience using Salesforce, Excel/Google Sheets, and reporting tools to generate actionable insights.
• Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Strong communication skills and the ability to build effective cross-functional relationships.
• Curious, detail-oriented, and motivated to continuously improve operational processes.

What we offer:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Policies
• Hybrid working policy: Expect to be in the office at least three days per week.
• Radically open and accepting culture.
• Equal Employment Opportunity policy.