Sales Operations Manager, Sales Development

Sales Operations Manager

Our mission is to empower Intercom's go-to-market teams with the systems, insights, and processes that drive predictable revenue growth and exceptional customer experiences. In this role, you'll serve as the operational partner to our Sales Development organization, helping ensure our SDR teams have the tools, processes, and reporting they need to execute effectively every day.

What's the opportunity?

We're looking for an analytical, organized, and execution-oriented Sales Operations Manager to join our Revenue Operations team.

What will I be doing?

• Support the day-to-day operational needs of the Sales Development organization, helping ensure SDRs have the systems, processes, and reporting needed to execute efficiently.
• Maintain and improve operational processes including lead management, routing, top-of-funnel reporting, territory support, and operational workflows.
• Identify opportunities to simplify processes and improve the seller experience.
• Build and maintain dashboards, reports, and recurring business metrics that provide visibility into pipeline generation, activity, conversion rates, and overall Sales Development performance.
• Partner with senior members of Revenue Operations to execute operational initiatives, system enhancements, process improvements, and cross-functional projects that support the Sales Development organization – especially implementing and optimizing third-party tools like Outreach and Nooks.
• Work closely with Sales Development leaders, Business Systems, Sales Enablement, Marketing Operations, and Customer Success to resolve operational issues, support new initiatives, and ensure consistent execution across teams.
• Maintain high standards for documentation, process governance, and operational quality while identifying opportunities to leverage AI and automation to improve team efficiency.

What skills do I need?

• Bachelor's degree or equivalent experience.
• 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, ideally within a high-growth SaaS company.
• Experience supporting sales teams through reporting, process management, and operational execution.
• Strong analytical skills with experience using Salesforce, Excel/Google Sheets, and reporting tools to generate actionable insights.
• Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Strong communication skills and the ability to build effective cross-functional relationships.
• Curious, detail-oriented, and motivated to continuously improve operational processes.

Bonus Skills & Attributes

• Experience with Claude, Tableau/Looker, Gong, Outreach, SQL.
• Experience with working closely with Sales Development.
• Familiarity with AI tools and workflow automation.
• Experience in a high-growth SaaS or AI company.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Policies
• Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
• As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
• We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.
• Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
• Fin values diversity and is committed to a policy of Equal Employment Opportunity.
• Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.