Sales Operations Manager - Mammoth Lakes Mountain Club

About the Role

Aspen Hospitality, a division of Aspen One, develops, owns, and operates luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This position leads operations at the Mammoth Lakes Mountain Club, focusing on exceeding guest expectations and executing the sales and marketing strategy. Responsibilities include sales efforts, enforcement of club rules, member waitlist cultivation, and managing administrative duties such as new member applications, token redemption, tracking, reconciliation, and member communication. The role reports to the Director of Outlets.

Responsibilities

• Support daily operations of the Club, partnering with leadership and staff to deliver exceptional member experience and exceed service expectations.
• Lead overall Club operations to ensure seamless execution of all activities and services.
• Develop and execute membership sales and marketing strategies to drive prospect engagement, waitlist growth, and membership conversions.
• Partner with the Director of Outlets to maintain premium service standards, enhance member satisfaction, and minimize membership attrition.
• Manage the full membership lifecycle, including applications, onboarding, background checks, membership records, waitlists, and CRM data integrity.
• Oversee member benefits and token redemption programs, including ski passes, day passes, lockers, and parking allocations, ensuring accurate tracking and reconciliation.
• Serve as a primary point of contact for members, responding promptly to inquiries, fostering relationships, and facilitating connections between members and prospects.
• Coordinate member communications and engagement initiatives, including events, seasonal programs, policy updates, dues notifications, and special announcements.
• Monitor and enforce Club rules and regulations while exercising sound judgment to address unique member situations.
• Support financial and operational management by tracking expenses, forecasting budgets, managing labor costs, and reconciling membership-related allocations.
• Partner with Accounting to manage annual membership dues collection and resolve outstanding balances.
• Collaborate with senior leadership, including Asset Management, Sales, and Marketing teams, to support pricing strategies, membership growth initiatives, and long-term Club objectives.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent in experience preferred.
• 5 years’ management experience in sales & marketing required, preferably in a leadership role within the private club sector.
• Knowledge of private club, hospitality, membership, and customer service operations, including industry trends and best practices.
• Proficiency in Microsoft Office Suite and business management systems.
• Strong analytical, critical-thinking, and problem-solving skills with keen attention to detail.
• Ability to exercise sound judgment, make independent decisions, and handle confidential information with discretion.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service orientation with the ability to build and maintain positive relationships with members, guests, and colleagues.
• Ability to prioritize and manage multiple projects, deadlines, and competing priorities in a fast-paced environment.
• Demonstrated organizational and time-management skills with a high degree of accuracy.
• Ability to analyze information, identify opportunities for improvement, and make effective recommendations.
• Strong leadership and teamwork skills, with the ability to foster collaboration and accountability.
• Ability to maintain accurate records, documentation, and operational processes.
• Self-motivated, adaptable, and capable of working independently with minimal supervision.
• Experience working effectively in a team-oriented and collaborative environment.
• Ability to perform effectively under pressure while maintaining professionalism and service standards.
• Flexibility to work evenings, weekends, holidays, and other hours as business needs require.

Work Environment & Physical Demands

• Ability to stand, walk, or be on your feet for extended periods of time; kneeling and bending may be required.
• Regularly work indoors with no adverse conditions.
• Must be able to occasionally lift, push, or pull up to 50 lbs. individually or with assistance.

Pay

The salary range for this position is $71,000 - $75,000 plus a sales incentive plan. Actual pay will be dependent on budget and experience. All salaried roles are eligible for bonus.

Benefits

• Health, Dental, and Vision Insurance Programs.
• Flexible Spending Account Programs.
• Life Insurance Programs.
• Paid Time Off Programs.
• Paid Leave Programs.
• 401(k) Savings Plan.
• Employee Ski Pass and Dependent Ski Passes.
• Other company perks.