Sales Operations Manager

About the Role

The Sales Operations Manager will play a key leadership role in strengthening how Double E supports customers, sales teams, and business growth. This position will develop scalable sales operations processes, build and maintain analytics dashboards, and turn data into actionable insights that improve forecasting, pipeline visibility, customer responsiveness, and team performance. You will also create sales training and enablement tools that help commercial teams work more consistently and effectively across regions, products, and customer segments. In addition, this leader will manage the inside sales and customer service teams, ensuring strong execution, clear priorities, and a high standard of customer support.

Responsibilities

• Build scalable sales operations processes that improve quoting, order flow, forecasting, pipeline visibility, reporting, customer communication, and cross-functional handoffs.
• Set and track meaningful KPIs.
• Strengthen sales analytics and dashboards to give leaders clear visibility into performance, pipeline health, customer activity, quote conversion, backlog, service levels, and key commercial metrics.
• Be the leading partner in sales driving recommendations for our overall GTM efforts.
• Create practical training, onboarding, and enablement tools.
• Lead inside sales and customer service teams with clear priorities, strong coaching, and a culture of accountability, responsiveness, and continuous improvement.
• Align commercial processes with operations and production capacity, lead times, customer commitments, and business priorities.
• Lead change management for new tools, processes, dashboards, and training initiatives so teams adopt them smoothly and confidently.

Requirements

• 5+ years of experience in sales operations, revenue operations, commercial operations, customer service leadership, inside sales leadership, or a related role.
• Prior people management experience; leading, coaching, and developing teams in customer-facing functions.
• Experience implementing Salesforce or a similar CRM.
• Demonstrated ability to design, implement, and improve sales processes, workflows, reporting cadences, and performance metrics.
• Proficiency with CRM systems (Salesforce), Microsoft Excel, and business intelligence or dashboarding tools such as Power BI, Tableau, or similar platforms.
• Comfort working cross-functionally with sales, operations, finance, marketing, IT, and executive leadership.
• A customer-focused mindset with a continuous improvement approach.

Qualifications

• Process-minded sales operations leader who can balance strategy, analytics, people leadership, and hands-on execution.
• Ability to build tools and systems that enhance team effectiveness and translate data into practical action.

Skills

• CRM systems (Salesforce)
• Microsoft Excel
• Business intelligence tools (Power BI, Tableau, etc.)
• Cross-functional collaboration
• Change management

Pay

Salary Range: $115,000 – $130,000 annually

Double E offers a competitive total rewards package and is looking for folks who want to build this next phase of transformation with the support of a long history of stability and innovation.

Double E is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. If you feel your skills don’t meet every single requirement listed, we encourage you to apply anyway – if you’re excited about what we’re doing, we’d love to hear from you!